# SAP Business One vs ServiceDesk Plus | Cloud

The clearest difference is rating: ServiceDesk Plus | Cloud at 4.4 against SAP Business One's 1.9. ServiceDesk Plus | Cloud also leads on update cadence (every 2 weeks vs every 6 months) and ratings volume (217 vs 21). SAP Business One's advantage is monetization model (free vs free with in-app purchases) and review sentiment (38% vs 14%). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | Cloud holds the better App Store score, 4.4 against 1.9. That said, the two scores are not equally well evidenced: ServiceDesk Plus | Cloud has 217 ratings behind it against 21, so its average is the more settled of the two. Written reviews complicate that: 38% of SAP Business One's written reviews are positive against 14% of ServiceDesk Plus | Cloud's, so the app with the better star average is not the one people write more warmly about.

SAP Business One ships an update every 6 months, ServiceDesk Plus | Cloud every 2 weeks. Both last shipped on October 23, 2026.

## The numbers

| Metric | SAP Business One | ServiceDesk Plus | Cloud |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.9 (21 ratings)](https://appshunter.io/ios/app/sap-business-one/id392606876/reviews) | **[4.4 (217 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews)** |
| Number of ratings | 21 | **217** |
| Positive reviews | **38.1% of reviews** | 13.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 2 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 15 MB | 222 MB |
| Requires iOS | **13.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 17+ | 4+ |
| Developer | [SAP SE](https://appshunter.io/developer/391959547) | [Zoho Corporation](https://appshunter.io/developer/388384807) |

## What reviewers say

### SAP Business One

[App page](https://appshunter.io/ios/app/sap-business-one/id392606876)

Access your small business's enterprise resource planning system from anywhere. Stay informed with real-time reports, manage sales and service activities, and monitor inventory on the go.

**Highlights:** Real-time business reports and dashboards, Sales opportunity and order management, Service call activity handling, Contact and activity management, Inventory monitoring and product details, Event alerts for business deviations

**In-app purchases:** none


### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


## Frequently asked questions

### Is SAP Business One free?

SAP Business One is free to download, with no in-app purchases.

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Which has better reviews, SAP Business One or ServiceDesk Plus | Cloud?

ServiceDesk Plus | Cloud is rated higher. SAP Business One averages 1.9 out of 5 from 21 ratings, while ServiceDesk Plus | Cloud averages 4.4 from 217 ratings.

### Do SAP Business One or ServiceDesk Plus | Cloud have ads?

Neither SAP Business One nor ServiceDesk Plus | Cloud shows ads.

### Which is updated more often, SAP Business One or ServiceDesk Plus | Cloud?

SAP Business One ships an update every 6 months, and ServiceDesk Plus | Cloud every 2 weeks. Most recently, SAP Business One was updated on October 23, 2026 and ServiceDesk Plus | Cloud on October 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*