# Live Chat Software by ProProfs vs Crisp

The clearest difference is rating: Crisp at 4.4 against Live Chat Software by ProProfs's 1.0. Crisp also leads on ratings volume (520 vs 1). Live Chat Software by ProProfs's advantage is iOS requirement (13.0 vs 16.6). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Crisp holds the better App Store score, 4.4 against 1.0. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 76% of Live Chat Software by ProProfs's written reviews are positive against 71% of Crisp's, so the app with the better star average is not the one people write more warmly about.

Live Chat Software by ProProfs ships an update every 3 months, Crisp every 2 months. The most recent releases landed on September 30, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | Live Chat Software by ProProfs | Crisp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.0 (1 ratings)](https://appshunter.io/ios/app/live-chat-software-by-proprofs/id396424818/reviews) | **[4.4 (520 ratings)](https://appshunter.io/ios/app/crisp/id1085770229/reviews)** |
| Number of ratings | 1 | **520** |
| Positive reviews | **76.2% of reviews** | 70.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 33 MB | 146 MB |
| Requires iOS | **13.0** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Batia Infotech](https://appshunter.io/developer/1218142698) | [Crisp IM SARL](https://appshunter.io/developer/1085703893) |

## What reviewers say

### Live Chat Software by ProProfs

[App page](https://appshunter.io/ios/app/live-chat-software-by-proprofs/id396424818)

Real-time communication for businesses to engage website visitors and provide exceptional customer support. Capture leads, monitor operators, and offer customized assistance on the go. Enhance customer experience with instant query resolution and file sharing.

**Highlights:** Real-time website visitor communication, Lead capture and engagement, Operator monitoring and management, Customized visitor assistance, File transfer and canned responses, Visitor geolocation and referrer tracking, Push URL notifications

**Features:** macOS Compatibility

**In-app purchases:** none


### Crisp

[App page](https://appshunter.io/ios/app/crisp/id1085770229)

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

**Highlights:** Multi-channel customer inbox, Team inbox management, Mobile-optimized experience, CRM integration, Chatbots, Help articles and shortcuts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems

**Reported bugs**

- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles

**Requested features**

- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings


## Frequently asked questions

### Is Live Chat Software by ProProfs free?

Live Chat Software by ProProfs is free to download, with no in-app purchases.

### Is Crisp free?

Crisp is free to download, with no in-app purchases.

### Which has better reviews, Live Chat Software by ProProfs or Crisp?

Crisp is rated higher. Live Chat Software by ProProfs averages 1.0 out of 5 from 1 ratings, while Crisp averages 4.4 from 520 ratings.

### Do Live Chat Software by ProProfs or Crisp have ads?

Neither Live Chat Software by ProProfs nor Crisp shows ads.

### Which is updated more often, Live Chat Software by ProProfs or Crisp?

Live Chat Software by ProProfs ships an update every 3 months, and Crisp every 2 months. Most recently, Live Chat Software by ProProfs was updated on September 30, 2026 and Crisp on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*