# Live Chat Software by ProProfs vs Freshchat

The clearest difference is review sentiment: Live Chat Software by ProProfs at 76% against Freshchat's 20%. Live Chat Software by ProProfs also leads on monetization model (free vs freemium) and iOS requirement (13.0 vs 15.0). Freshchat's advantage is rating (3.7 vs 1.0) and ratings volume (52 vs 1). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshchat holds the better App Store score, 3.7 against 1.0. That said, the two scores are not equally well evidenced: Freshchat has 52 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 76% of Live Chat Software by ProProfs's written reviews are positive against 20% of Freshchat's, so the app with the better star average is not the one people write more warmly about.

Live Chat Software by ProProfs ships an update every 3 months, Freshchat every 3 weeks. The most recent releases landed on September 30, 2026 and October 5, 2026 respectively.

## The numbers

| Metric | Live Chat Software by ProProfs | Freshchat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.0 (1 ratings)](https://appshunter.io/ios/app/live-chat-software-by-proprofs/id396424818/reviews) | **[3.7 (52 ratings)](https://appshunter.io/ios/app/freshchat/id1273666080/reviews)** |
| Number of ratings | 1 | **52** |
| Positive reviews | **76.2% of reviews** | 19.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 3 weeks** |
| Monetization | **Free** | Freemium |
| Size | 33 MB | 244 MB |
| Requires iOS | **13.0** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Batia Infotech](https://appshunter.io/developer/1218142698) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Live Chat Software by ProProfs

[App page](https://appshunter.io/ios/app/live-chat-software-by-proprofs/id396424818)

Real-time communication for businesses to engage website visitors and provide exceptional customer support. Capture leads, monitor operators, and offer customized assistance on the go. Enhance customer experience with instant query resolution and file sharing.

**Highlights:** Real-time website visitor communication, Lead capture and engagement, Operator monitoring and management, Customized visitor assistance, File transfer and canned responses, Visitor geolocation and referrer tracking, Push URL notifications

**Features:** macOS Compatibility

**In-app purchases:** none


### Freshchat

[App page](https://appshunter.io/ios/app/freshchat/id1273666080)

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

**Highlights:** Manage conversations on-the-go, View visitor profiles, Receive push notifications, Share FAQ articles, Assign conversations

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 👍 Simple UI
- 👍 Lightweight and snappy
- 😍 Loved the new UX/UI
- 👼 Great app design

**What reviewers complain about**

- 🐛 Notifications rarely work
- 🐛 Slow message delivery
- 🐛 App logs out frequently
- 🐛 In-app features missing
- 🐛 Audio playback issues

**Reported bugs**

- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error

**Requested features**

- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app


## Frequently asked questions

### Is Live Chat Software by ProProfs free?

Live Chat Software by ProProfs is free to download, with no in-app purchases.

### Is Freshchat free?

Freshchat is free to download, with no in-app purchases.

### Which has better reviews, Live Chat Software by ProProfs or Freshchat?

Freshchat is rated higher. Live Chat Software by ProProfs averages 1.0 out of 5 from 1 ratings, while Freshchat averages 3.7 from 52 ratings.

### Do Live Chat Software by ProProfs or Freshchat have ads?

Neither Live Chat Software by ProProfs nor Freshchat shows ads.

### Which is updated more often, Live Chat Software by ProProfs or Freshchat?

Live Chat Software by ProProfs ships an update every 3 months, and Freshchat every 3 weeks. Most recently, Live Chat Software by ProProfs was updated on September 30, 2026 and Freshchat on October 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*