# Live Chat Software by ProProfs vs Zendesk Chat

The clearest difference is rating: Zendesk Chat at 4.5 against Live Chat Software by ProProfs's 1.0. Zendesk Chat also leads on ratings volume (756 vs 1). Live Chat Software by ProProfs's advantage is iOS requirement (13.0 vs 17.0). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Chat holds the better App Store score, 4.5 against 1.0. That said, the two scores are not equally well evidenced: Zendesk Chat has 756 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 76% of Live Chat Software by ProProfs's written reviews are positive against 69% of Zendesk Chat's, so the app with the better star average is not the one people write more warmly about.

Live Chat Software by ProProfs ships an update every 3 months, Zendesk Chat every 6 weeks. The most recent releases landed on October 23, 2026 and October 22, 2026 respectively.

## The numbers

| Metric | Live Chat Software by ProProfs | Zendesk Chat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.0 (1 ratings)](https://appshunter.io/ios/app/live-chat-software-by-proprofs/id396424818/reviews) | **[4.5 (756 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews)** |
| Number of ratings | 1 | **756** |
| Positive reviews | **76.2% of reviews** | 68.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 6 weeks** |
| Monetization | Free | Free |
| Size | 33 MB | 48 MB |
| Requires iOS | **13.0** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Batia Infotech](https://appshunter.io/developer/1218142698) | [Zendesk](https://appshunter.io/developer/368796010) |

## What reviewers say

### Live Chat Software by ProProfs

[App page](https://appshunter.io/ios/app/live-chat-software-by-proprofs/id396424818)

Real-time communication for businesses to engage website visitors and provide exceptional customer support. Capture leads, monitor operators, and offer customized assistance on the go. Enhance customer experience with instant query resolution and file sharing.

**Highlights:** Real-time website visitor communication, Lead capture and engagement, Operator monitoring and management, Customized visitor assistance, File transfer and canned responses, Visitor geolocation and referrer tracking, Push URL notifications

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


## Frequently asked questions

### Is Live Chat Software by ProProfs free?

Live Chat Software by ProProfs is free to download, with no in-app purchases.

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Which has better reviews, Live Chat Software by ProProfs or Zendesk Chat?

Zendesk Chat is rated higher. Live Chat Software by ProProfs averages 1.0 out of 5 from 1 ratings, while Zendesk Chat averages 4.5 from 756 ratings.

### Do Live Chat Software by ProProfs or Zendesk Chat have ads?

Neither Live Chat Software by ProProfs nor Zendesk Chat shows ads.

### Which is updated more often, Live Chat Software by ProProfs or Zendesk Chat?

Live Chat Software by ProProfs ships an update every 3 months, and Zendesk Chat every 6 weeks. Most recently, Live Chat Software by ProProfs was updated on October 23, 2026 and Zendesk Chat on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*