# Live Chat Software by ProProfs vs Tidio

The clearest difference is rating: Tidio at 4.8 against Live Chat Software by ProProfs's 1.0. Tidio also leads on update cadence (weekly vs every 3 months) and ratings volume (4.8K vs 1). Live Chat Software by ProProfs's advantage is monetization model (free vs freemium). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Tidio holds the better App Store score, 4.8 against 1.0. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 76% of Live Chat Software by ProProfs's written reviews are positive against 83% of Tidio's.

Live Chat Software by ProProfs ships an update every 3 months, Tidio weekly. The most recent releases landed on October 16, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | Live Chat Software by ProProfs | Tidio |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.0 (1 ratings)](https://appshunter.io/ios/app/live-chat-software-by-proprofs/id396424818/reviews) | **[4.8 (4.8K ratings)](https://appshunter.io/ios/app/tidio/id916822567/reviews)** |
| Number of ratings | 1 | **4.8K** |
| Positive reviews | 76.2% of reviews | **82.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Weekly** |
| Monetization | **Free** | Freemium |
| Size | 33 MB | 65 MB |
| Requires iOS | **13.0** | 13.4 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Batia Infotech](https://appshunter.io/developer/1218142698) | [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566) |

## What reviewers say

### Live Chat Software by ProProfs

[App page](https://appshunter.io/ios/app/live-chat-software-by-proprofs/id396424818)

Real-time communication for businesses to engage website visitors and provide exceptional customer support. Capture leads, monitor operators, and offer customized assistance on the go. Enhance customer experience with instant query resolution and file sharing.

**Highlights:** Real-time website visitor communication, Lead capture and engagement, Operator monitoring and management, Customized visitor assistance, File transfer and canned responses, Visitor geolocation and referrer tracking, Push URL notifications

**Features:** macOS Compatibility

**In-app purchases:** none


### Tidio

[App page](https://appshunter.io/ios/app/tidio/id916822567)

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

**Highlights:** Live chat with customers, AI-powered chatbots for lead generation, Quick response templates, Real-time visitor list, Detailed visitor information, Push notifications for new messages

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting


## Frequently asked questions

### Is Live Chat Software by ProProfs free?

Live Chat Software by ProProfs is free to download, with no in-app purchases.

### Is Tidio free?

Tidio is free to download, with no in-app purchases.

### Which has better reviews, Live Chat Software by ProProfs or Tidio?

Tidio is rated higher. Live Chat Software by ProProfs averages 1.0 out of 5 from 1 ratings, while Tidio averages 4.8 from 4.8K ratings.

### Do Live Chat Software by ProProfs or Tidio have ads?

Neither Live Chat Software by ProProfs nor Tidio shows ads.

### Which is updated more often, Live Chat Software by ProProfs or Tidio?

Live Chat Software by ProProfs ships an update every 3 months, and Tidio weekly. Most recently, Live Chat Software by ProProfs was updated on October 16, 2026 and Tidio on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*