# AT&T Office@Hand vs BT Cloud Work

The clearest difference is rating: BT Cloud Work at 3.0 against AT&T Office@Hand's 2.2. BT Cloud Work also leads on monetization model (free vs freemium). AT&T Office@Hand's advantage is ratings volume (21 vs 2). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

BT Cloud Work holds the better App Store score, 3.0 against 2.2. That said, the two scores are not equally well evidenced: AT&T Office@Hand has 21 ratings behind it against 2, so its average is the more settled of the two. Written reviews split almost evenly too, at 23% and 23% positive.

Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on October 17, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | AT&T Office@Hand | BT Cloud Work |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.2 (21 ratings)](https://appshunter.io/ios/app/at-and-t-officehand/id398089358/reviews) | **[3.0 (2 ratings)](https://appshunter.io/ios/app/bt-cloud-work/id948639434/reviews)** |
| Number of ratings | **21** | 2 |
| Positive reviews | 23.3% of reviews | **23.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | Every 3 months |
| Monetization | Freemium | **Free** |
| Size | 327 MB | 331 MB |
| Requires iOS | 16.0 | 16.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 17+ | 4+ |
| Developer | [AT&T Services, Inc.](https://appshunter.io/developer/290854684) | [British Telecommunications plc](https://appshunter.io/developer/373567642) |

## What reviewers say

### AT&T Office@Hand

[App page](https://appshunter.io/ios/app/at-and-t-officehand/id398089358)

This cloud-based communication platform unifies phone calls and video meetings for teams. It offers HD VoIP calling, SMS, and online fax with advanced call routing and customizable settings. Enjoy high-quality video collaboration for up to 200 participants, with screen sharing capabilities.

**Highlights:** Unified cloud-based communications, HD VoIP calling and SMS, Online fax capabilities, Video meetings for up to 200 participants, Screen sharing from mobile or desktop, Advanced call routing and controls

**Features:** Siri integration

**In-app purchases:** none

**What reviewers like**

- 📱 Separate work number on personal phone
- 🔄 Call forwarding and transfer capabilities
- 📧 Voicemail to email integration
- 🎙️ Call recording functionality
- 💰 Cost-effective compared to traditional systems

**What reviewers complain about**

- 🐛 Frequent dropped calls and disconnections
- 🔇 Audio quality issues and static
- 📵 Calls don't ring or ring only once
- 📨 Text messaging failures and unavailability
- 😤 Poor customer service and support

**Reported bugs**

- Unable to send SMS/text messages for extended periods
- Calls show as connected but don't display in app
- Proximity sensor doesn't mute during calls
- App requires daily sign-in
- Call forwarding button unresponsive (requires multiple app restarts)

**Requested features**

- Group text messaging capability
- Unified call and text message thread view
- Apple Watch support
- Warm call transfer functionality
- Easier admin settings in app


### BT Cloud Work

[App page](https://appshunter.io/ios/app/bt-cloud-work/id948639434)

Manage your business phone system from your smartphone. Handle calls, voicemails, faxes, messages, and video meetings on the go. Maintain your business caller ID and collaborate with colleagues seamlessly.

**Highlights:** Business caller ID, VoIP calls, Visual voicemail, Internet fax, HD video conferencing, Team messaging, Unlimited conference calling

**Features:** macOS Compatibility, Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Great for remote work
- 👍 Flexibility for business
- 👍 Can take office calls on mobile
- 👍 Useful for messages and voicemails
- 👍 Good for conference calls

**What reviewers complain about**

- 🐛 App keeps going offline
- 🐛 Never works properly
- 🐛 Shows offline when out of app
- 🐛 Very basic and outdated
- 🐛 Missing essential features

**Reported bugs**

- App keeps going offline on mobile
- App shows offline when out of app
- Significant delay on calls
- Impossible to hold conversation
- Phone doesn't always ring

**Requested features**

- Spell/grammar check on chat
- Improve basic functionality
- Add essential features
- Streamline the app
- Improve call handling


## Frequently asked questions

### Is AT&T Office@Hand free?

AT&T Office@Hand is free to download, with no in-app purchases.

### Is BT Cloud Work free?

BT Cloud Work is free to download, with no in-app purchases.

### Which has better reviews, AT&T Office@Hand or BT Cloud Work?

BT Cloud Work is rated higher. AT&T Office@Hand averages 2.2 out of 5 from 21 ratings, while BT Cloud Work averages 3.0 from 2 ratings.

### Do AT&T Office@Hand or BT Cloud Work have ads?

Neither AT&T Office@Hand nor BT Cloud Work shows ads.

### Which is updated more often, AT&T Office@Hand or BT Cloud Work?

AT&T Office@Hand ships an update every 3 months, and BT Cloud Work every 3 months. Most recently, AT&T Office@Hand was updated on October 17, 2026 and BT Cloud Work on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*