# Salesforce vs Dialpad

The clearest difference is ads: Salesforce at none against Dialpad's shown. Salesforce also leads on ratings volume (353K vs 4.5K) and review sentiment (49% vs 34%). Dialpad's advantage is monetization model (ad-supported vs freemium). On price, update cadence, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Salesforce holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: Salesforce has 353K ratings behind it against 4.5K, so its average is the more settled of the two. Written reviews point the same way: 49% of Salesforce's written reviews are positive against 34% of Dialpad's.

Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | Salesforce | Dialpad |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (353K ratings)](https://appshunter.io/ios/app/salesforce/id404249815/reviews)** | [4.6 (4.5K ratings)](https://appshunter.io/ios/app/dialpad/id921879637/reviews) |
| Number of ratings | **353K** | 4.5K |
| Positive reviews | **48.9% of reviews** | 34.0% of reviews |
| In-app purchases | No | No |
| Ads | **No** | Yes |
| Update frequency | Fortnightly | Fortnightly |
| Monetization | Freemium | **Ad-supported** |
| Best chart rank | **#124** | — |
| Size | 370 MB | 335 MB |
| Requires iOS | 18.0 | **17.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [salesforce.com](https://appshunter.io/developer/281826149) | [Dialpad, Inc.](https://appshunter.io/developer/442976549) |

## What reviewers say

### Salesforce

[App page](https://appshunter.io/ios/app/salesforce/id404249815)

**Currently charting:** #124 Top Free · Business (US App Store)

Access the world's leading CRM platform from your mobile device. Manage your business with real-time data, personalized dashboards, and secure access to critical information from anywhere. Stay updated with custom notifications to drive business growth.

**Highlights:** Personalized dashboard (Mobile Home), Access and update business data, Mobile-optimized Lightning apps, Enterprise-grade security, Custom push notifications

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Convenient mobile access
- 💡 Great for sales management
- 👍 Comprehensive functionality

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🕰️ Slow performance and loading times
- 🤔 Confusing navigation and UI
- 🔒 Issues with authentication and login

**Reported bugs**

- Inability to view cases and records
- Inconsistent data sync between mobile and desktop
- Timesheet and note-taking features not working properly

**Requested features**

- Improved mobile-optimized UI
- Offline functionality
- Better integration with other apps
- Enhanced reporting and analytics


### Dialpad

[App page](https://appshunter.io/ios/app/dialpad/id921879637)

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

**Highlights:** Unified communication platform, Cross-device call switching, Automatic call transcription, Rich contact profiles with CRM integration, Remote call monitoring and coaching

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution

**What reviewers complain about**

- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support

**Reported bugs**

- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes

**Requested features**

- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription


## Frequently asked questions

### Is Salesforce free?

Salesforce is free to download, with no in-app purchases.

### Is Dialpad free?

Dialpad is free to download, with no in-app purchases.

### Which has better reviews, Salesforce or Dialpad?

Salesforce is rated higher. Salesforce averages 4.8 out of 5 from 353K ratings, while Dialpad averages 4.6 from 4.5K ratings.

### Do Salesforce or Dialpad have ads?

Dialpad shows ads; Salesforce does not.

### Which is updated more often, Salesforce or Dialpad?

Salesforce ships an update fortnightly, and Dialpad fortnightly. Most recently, Salesforce was updated on September 24, 2026 and Dialpad on September 22, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*