# xMatters vs ServiceNow Agent

The clearest difference is rating: ServiceNow Agent at 4.6 against xMatters's 2.4. ServiceNow Agent also leads on review sentiment (62% vs 33%) and monetization model (free vs free with in-app purchases). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceNow Agent holds the better App Store score, 4.6 against 2.4. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.7K ratings behind it against 49, so its average is the more settled of the two. Written reviews point the same way: 33% of xMatters's written reviews are positive against 62% of ServiceNow Agent's.

xMatters ships an update every 3 weeks, ServiceNow Agent every 2 weeks. The most recent releases landed on October 23, 2026 and October 30, 2026 respectively.

## The numbers

| Metric | xMatters | ServiceNow Agent |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.4 (49 ratings)](https://appshunter.io/ios/app/xmatters/id409162401/reviews) | **[4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews)** |
| Number of ratings | 49 | **2.7K** |
| Positive reviews | 32.6% of reviews | **61.6% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Every 2 weeks** |
| Monetization | Free with in-app purchases | **Free** |
| Size | 55 MB | 140 MB |
| Requires iOS | 18.0 | 18.0 |
| Devices | **iPhone, iPad, Apple Watch** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [xMatters Inc.](https://appshunter.io/developer/409162404) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### xMatters

[App page](https://appshunter.io/ios/app/xmatters/id409162401)

This platform helps operations teams automate workflows and ensure service reliability. The mobile app provides actionable alerts with full context, enabling quick incident assessment and response initiation. It acts as a pocket command center for managing alerts and on-call schedules.

**Highlights:** Actionable alerts with full context, Launch response workflows, Track message delivery and escalation, Manage on-call schedules, Initiate conference calls, Access personnel contact info, Custom alert tones

**Features:** Apple Watch app, Vision Pro support

**In-app purchases:** none


### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Utilize native device capabilities

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


## Frequently asked questions

### Is xMatters free?

xMatters is free to download, with no in-app purchases.

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Which has better reviews, xMatters or ServiceNow Agent?

ServiceNow Agent is rated higher. xMatters averages 2.4 out of 5 from 49 ratings, while ServiceNow Agent averages 4.6 from 2.7K ratings.

### Do xMatters or ServiceNow Agent have ads?

Neither xMatters nor ServiceNow Agent shows ads.

### Which is updated more often, xMatters or ServiceNow Agent?

xMatters ships an update every 3 weeks, and ServiceNow Agent every 2 weeks. Most recently, xMatters was updated on October 23, 2026 and ServiceNow Agent on October 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*