# xMatters vs ServiceNow Agent

The clearest difference is review sentiment: xMatters at 33% against ServiceNow Agent's 0%. xMatters also leads on rating (2.4 vs 2.1) and ratings volume (49 vs 10). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

xMatters holds the better App Store score, 2.4 against 2.1. Both are backed by a comparable volume of ratings — 49 and 10 respectively. Written reviews point the same way: 33% of xMatters's written reviews are positive against 0% of ServiceNow Agent's.

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | xMatters | ServiceNow Agent |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.4 (49 ratings)](https://appshunter.io/ios/app/xmatters/id409162401/reviews)** | [2.1 (10 ratings)](https://appshunter.io/ios/app/servicenow-agent-intune/id1494183149/reviews) |
| Number of ratings | **49** | 10 |
| Positive reviews | **32.6% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Monetization | Free | Free |
| Size | 54 MB | 150 MB |
| Requires iOS | 18.0 | 18.0 |
| Devices | **iPhone, iPad, Apple Watch** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [xMatters Inc.](https://appshunter.io/developer/409162404) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### xMatters

[App page](https://appshunter.io/ios/app/xmatters/id409162401)

This platform helps operations teams automate workflows and ensure applications are always running. It provides actionable alerts with full context, allowing quick assessment of incidents and rapid response. Manage on-call schedules, initiate calls, and access contact information directly from your mobile device.

**Highlights:** Actionable alerts with full incident context, Launch response workflows, Track message delivery and response, Manage on-call schedules, Initiate conference calls, Access personnel contact info, Custom alert tones

**Features:** Apple Watch app, Vision Pro support

**In-app purchases:** none


### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent-intune/id1494183149)

This app enables IT service desk agents to manage and resolve end-user requests on the go. It offers out-of-the-box workflows for various departments and allows offline work using native device capabilities.

**Highlights:** Manage team work assignments, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Optimize workflows with device hardware

**In-app purchases:** none


## Frequently asked questions

### Is xMatters free?

xMatters is free to download, with no in-app purchases.

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Which has better reviews, xMatters or ServiceNow Agent?

xMatters is rated higher. xMatters averages 2.4 out of 5 from 49 ratings, while ServiceNow Agent averages 2.1 from 10 ratings.

### Do xMatters or ServiceNow Agent have ads?

Neither xMatters nor ServiceNow Agent shows ads.

### Which is updated more often, xMatters or ServiceNow Agent?

xMatters ships an update every 3 weeks, and ServiceNow Agent every 3 weeks. Most recently, xMatters was updated on November 1, 2026 and ServiceNow Agent on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*