# xMatters vs Now Support

The clearest difference is rating: Now Support at 4.2 against xMatters's 2.4. Now Support also leads on monetization model (free vs free with in-app purchases) and review sentiment (44% vs 33%). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Now Support holds the better App Store score, 4.2 against 2.4. Both are backed by a comparable volume of ratings — 49 and 27 respectively. Written reviews point the same way: 33% of xMatters's written reviews are positive against 44% of Now Support's.

xMatters ships an update every 3 weeks, Now Support every 2 weeks. The most recent releases landed on October 11, 2026 and October 12, 2026 respectively.

## The numbers

| Metric | xMatters | Now Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.4 (49 ratings)](https://appshunter.io/ios/app/xmatters/id409162401/reviews) | **[4.2 (27 ratings)](https://appshunter.io/ios/app/now-support/id1504338471/reviews)** |
| Number of ratings | **49** | 27 |
| Positive reviews | 32.6% of reviews | **44.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Every 2 weeks** |
| Monetization | Free with in-app purchases | **Free** |
| Size | 55 MB | 140 MB |
| Requires iOS | 18.0 | 18.0 |
| Devices | **iPhone, iPad, Apple Watch** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [xMatters Inc.](https://appshunter.io/developer/409162404) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### xMatters

[App page](https://appshunter.io/ios/app/xmatters/id409162401)

This platform helps operations teams automate workflows and ensure service reliability. The mobile app provides actionable alerts with full context, enabling quick incident assessment and response initiation. It acts as a pocket command center for managing alerts and on-call schedules.

**Highlights:** Actionable alerts with full context, Launch response workflows, Track message delivery and escalation, Manage on-call schedules, Initiate conference calls, Access personnel contact info, Custom alert tones

**Features:** Apple Watch app, Vision Pro support

**In-app purchases:** none


### Now Support

[App page](https://appshunter.io/ios/app/now-support/id1504338471)

Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for seamless productivity.

**Highlights:** Track and advance cases, Real-time notifications, Access knowledge articles, Service Catalog for requests, Virtual Agent assistance, Biometric login

**In-app purchases:** none


## Frequently asked questions

### Is xMatters free?

xMatters is free to download, with no in-app purchases.

### Is Now Support free?

Now Support is free to download, with no in-app purchases.

### Which has better reviews, xMatters or Now Support?

Now Support is rated higher. xMatters averages 2.4 out of 5 from 49 ratings, while Now Support averages 4.2 from 27 ratings.

### Do xMatters or Now Support have ads?

Neither xMatters nor Now Support shows ads.

### Which is updated more often, xMatters or Now Support?

xMatters ships an update every 3 weeks, and Now Support every 2 weeks. Most recently, xMatters was updated on October 11, 2026 and Now Support on October 12, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*