# Autotask LiveMobile vs Spiceworks Help Desk

The clearest difference is monetization model: Spiceworks Help Desk at free against Autotask LiveMobile's free with in-app purchases. Autotask LiveMobile's advantage is review sentiment (15% vs 6%). On price, rating, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Spiceworks Help Desk holds the better App Store score, 1.8 against 1.6. Both are backed by a comparable volume of ratings — 75 and 63 respectively. Written reviews complicate that: 15% of Autotask LiveMobile's written reviews are positive against 6% of Spiceworks Help Desk's, so the app with the better star average is not the one people write more warmly about.

Autotask LiveMobile ships an update every 2 months, Spiceworks Help Desk every 5 weeks. The most recent releases landed on October 19, 2026 and October 22, 2026 respectively.

## The numbers

| Metric | Autotask LiveMobile | Spiceworks Help Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.6 (75 ratings)](https://appshunter.io/ios/app/autotask-livemobile/id414606019/reviews) | **[1.8 (63 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews)** |
| Number of ratings | **75** | 63 |
| Positive reviews | **15.3% of reviews** | 6.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 5 weeks** |
| Monetization | Free with in-app purchases | **Free** |
| Size | 70 MB | 6 MB |
| Requires iOS | 15.6 | 15.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Kaseya International Limited](https://appshunter.io/developer/354566867) | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) |

## What reviewers say

### Autotask LiveMobile

[App page](https://appshunter.io/ios/app/autotask-livemobile/id414606019)

This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.

**Highlights:** Real-time access to service calls, tickets, tasks, and appointments, Mobile time entry for Autotask, Schedule appointments and to-dos on the go, Search account and contact information, Full dashboard experience on mobile

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 App stabilized
- 👍 Functional for daily activities
- 🚀 Excellent once activated

**What reviewers complain about**

- 🐛 App functionality issues
- 🐛 Limited to useless
- 🐛 Crashes way too much
- 🐛 The latest update has made the software completely unusable
- 🐛 Bad app

**Reported bugs**

- SSO sign in redirection not working
- App crashes on iPhone X
- Cannot update/enter time entries, or modify tickets
- Cannot hit radio buttons on checklists
- 2fa keeps breaking

**Requested features**

- Push notifications for Tickets
- Fingerprint access


### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


## Frequently asked questions

### Is Autotask LiveMobile free?

Autotask LiveMobile is free to download, with no in-app purchases.

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Which has better reviews, Autotask LiveMobile or Spiceworks Help Desk?

Spiceworks Help Desk is rated higher. Autotask LiveMobile averages 1.6 out of 5 from 75 ratings, while Spiceworks Help Desk averages 1.8 from 63 ratings.

### Do Autotask LiveMobile or Spiceworks Help Desk have ads?

Neither Autotask LiveMobile nor Spiceworks Help Desk shows ads.

### Which is updated more often, Autotask LiveMobile or Spiceworks Help Desk?

Autotask LiveMobile ships an update every 2 months, and Spiceworks Help Desk every 5 weeks. Most recently, Autotask LiveMobile was updated on October 19, 2026 and Spiceworks Help Desk on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*