# My Verizon vs Apple Support

The clearest difference is rating: My Verizon at 4.7 against Apple Support's 3.9. My Verizon also leads on ratings volume (5.5M vs 34K) and monetization model (ad-supported vs free with in-app purchases). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

My Verizon holds the better App Store score, 4.7 against 3.9. That said, the two scores are not equally well evidenced: My Verizon has 5.5M ratings behind it against 34K, so its average is the more settled of the two. Written reviews point the same way: 41% of My Verizon's written reviews are positive against 37% of Apple Support's.

Both ship on a similar rhythm, roughly monthly. Both last shipped on October 31, 2026.

## The numbers

| Metric | My Verizon | Apple Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (5.5M ratings)](https://appshunter.io/ios/app/my-verizon/id416023011/reviews)** | [3.9 (34K ratings)](https://appshunter.io/ios/app/apple-support/id1130498044/reviews) |
| Number of ratings | **5.5M** | 34K |
| Positive reviews | **41.1% of reviews** | 36.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | Monthly |
| Monetization | **Ad-supported** | Free with in-app purchases |
| Best chart rank | #9 | **#7** |
| Size | 168 MB | 37 MB |
| Requires iOS | **16.0** | 26.0 |
| Devices | iPhone, iPad | **iPhone, iPad, Vision Pro** |
| Age rating | 4+ | 4+ |
| Developer | [Verizon Wireless](https://appshunter.io/developer/411772703) | [Apple Inc.](https://appshunter.io/developer/284417353) |

## What reviewers say

### My Verizon

[App page](https://appshunter.io/ios/app/my-verizon/id416023011)

**Currently charting:** #9 Top Free · Utilities, #166 Top Free (US App Store)

Manage your Verizon mobile and home internet accounts in one place. View usage, pay bills, shop for devices, and access support. Get personalized offers and manage your plan details easily.

**Highlights:** Personalized account view, Manage mobile and home internet, View usage and plan details, Simplified bill payment, Shop and upgrade devices, 24/7 virtual assistant support

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great customer service
- 🔒 Reliable network coverage
- 👍 Easy to use app
- 💡 Loyalty discounts and rewards

**What reviewers complain about**

- 🐛 Buggy app with glitches
- 💰 Expensive plans and hidden fees
- 🤖 Poor communication and inconsistent information from customer service
- 🤔 Difficult to navigate account and billing issues

**Reported bugs**

- App crashes and freezes
- Incorrect billing and account information
- Issues with setting up and managing payment methods

**Requested features**

- Improved app stability and performance
- More transparency in billing and plan details
- Better account management tools
- Seamless integration between app and website


### Apple Support

[App page](https://appshunter.io/ios/app/apple-support/id1130498044)

**Currently charting:** #7 Top Free · Utilities, #164 Top Free (US App Store)

Access personalized solutions for all your Apple products and services in one convenient app. Troubleshoot issues with guided steps, chat with support, manage subscriptions, reset passwords, and find nearby service locations for Genius Bar appointments.

**Highlights:** Personalized product solutions, Subscription management, Password reset, Live chat support, Step-by-step troubleshooting, Service location finder, Genius Bar reservation booking

**Features:** Apple Wallet

**In-app purchases:** none

**What reviewers like**

- 👍 Helpful and friendly support staff
- 🚀 Quick response and resolution of issues
- 💡 Useful troubleshooting features
- 🔒 Secure and trustworthy service

**What reviewers complain about**

- 🐛 Buggy and unreliable app performance
- 🤖 Lack of knowledgeable support staff
- ⏱️ Long wait times and repeated transfers
- 🤔 Confusing navigation and limited options

**Reported bugs**

- App not compatible with older iOS versions
- Issues with sending and receiving images in chat
- Inconsistent behavior when trying to reset devices

**Requested features**

- Ability to download all iCloud data to external storage
- More options for managing parental controls
- Better integration with other Apple services


## Frequently asked questions

### Is My Verizon free?

My Verizon is free to download, with no in-app purchases.

### Is Apple Support free?

Apple Support is free to download, with no in-app purchases.

### Which has better reviews, My Verizon or Apple Support?

My Verizon is rated higher. My Verizon averages 4.7 out of 5 from 5.5M ratings, while Apple Support averages 3.9 from 34K ratings.

### Do My Verizon or Apple Support have ads?

Neither My Verizon nor Apple Support shows ads.

### Which is updated more often, My Verizon or Apple Support?

My Verizon ships an update monthly, and Apple Support monthly. Most recently, My Verizon was updated on October 31, 2026 and Apple Support on October 31, 2026.

### Which is more popular, My Verizon or Apple Support?

My Verizon currently peaks at #9 in the App Store charts, and Apple Support at #7. Chart position reflects recent download velocity rather than total install base.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*