# MLGW vs Memphis 311

The clearest difference is update cadence: MLGW at every 2 months against Memphis 311's every 6 months. MLGW also leads on rating (4.6 vs 4.3) and ratings volume (7.3K vs 924). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MLGW holds the better App Store score, 4.6 against 4.3. That said, the two scores are not equally well evidenced: MLGW has 7.3K ratings behind it against 924, so its average is the more settled of the two. Written reviews point the same way: 34% of MLGW's written reviews are positive against 26% of Memphis 311's.

MLGW ships an update every 2 months, Memphis 311 every 6 months. Both last shipped on October 29, 2026.

## The numbers

| Metric | MLGW | Memphis 311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (7.3K ratings)](https://appshunter.io/ios/app/mlgw/id431692613/reviews)** | [4.3 (924 ratings)](https://appshunter.io/ios/app/memphis-311/id993723645/reviews) |
| Number of ratings | **7.3K** | 924 |
| Positive reviews | **33.7% of reviews** | 26.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 6 months |
| Monetization | Free | Free |
| Size | 64 MB | 146 MB |
| Requires iOS | **15.0** | 18.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 12+ |
| Developer | [Memphis Light, Gas & Water](https://appshunter.io/developer/431692616) | [City of Memphis](https://appshunter.io/developer/1460726477) |

## What reviewers say

### MLGW

[App page](https://appshunter.io/ios/app/mlgw/id431692613)

Manage your utility services with ease. Pay bills, arrange service transfers, set up payment plans, and opt for paperless billing. All your essential account management tools are just a click away.

**Highlights:** Pay bills online, Stop/transfer utility service, Make payment arrangements, Go paperless, Access account information

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient bill payment
- 👍 Useful outage map
- 👍 Easy to use
- 👍 Helpful customer service
- 👍 Facial recognition login

**What reviewers complain about**

- 🐛 App crashes or doesn't open
- 🐛 Login issues
- 🐛 Inconsistent information
- 🔋 High battery consumption
- 💸 High utility rates

**Reported bugs**

- App freezes or gets stuck loading
- Login credentials not working
- Outage information not accurate
- Billing issues and inconsistencies

**Requested features**

- Add ability to view and print bills
- Improve outage map usability
- Implement push notifications for outages
- Allow deleting/editing payment methods
- Provide more detailed usage data


### Memphis 311

[App page](https://appshunter.io/ios/app/memphis-311/id993723645)

Easily report local issues like potholes and damaged signs. Uses GPS to pinpoint your location and allows photo/video uploads to accompany requests. Track the status of your reports and community submissions.

**Highlights:** Report local issues, GPS location detection, Photo/video uploads, Track report status, Variety of issue categories

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Good service
- 🚀 Quick response time
- 🙌 Helpful for reporting issues

**What reviewers complain about**

- 🤔 Lack of follow-up or explanation on closed cases
- 😕 Unresolved issues despite reporting
- 🤷‍♀️ Inconsistent or unreliable service
- 😠 Frustrating experience for users

**Reported bugs**

- App crashes or network errors when submitting requests
- Issues with the user interface, such as buttons not working properly

**Requested features**

- Clearer communication on request status and resolution
- Improved tracking and transparency of reported issues
- Better responsiveness from the city to address user concerns


## Frequently asked questions

### Is MLGW free?

MLGW is free to download, with no in-app purchases.

### Is Memphis 311 free?

Memphis 311 is free to download, with no in-app purchases.

### Which has better reviews, MLGW or Memphis 311?

MLGW is rated higher. MLGW averages 4.6 out of 5 from 7.3K ratings, while Memphis 311 averages 4.3 from 924 ratings.

### Do MLGW or Memphis 311 have ads?

Neither MLGW nor Memphis 311 shows ads.

### Which is updated more often, MLGW or Memphis 311?

MLGW ships an update every 2 months, and Memphis 311 every 6 months. Most recently, MLGW was updated on October 29, 2026 and Memphis 311 on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*