# BeyondTrust Rep Console vs HelpDesk Viewer

The clearest difference is review sentiment: HelpDesk Viewer at 71% against BeyondTrust Rep Console's 22%. HelpDesk Viewer also leads on rating (3.6 vs 1.8) and update cadence (every 5 weeks vs every 5 months). BeyondTrust Rep Console's advantage is in-app purchases (none vs 2) and ratings volume (107 vs 5). On price, ads, monetization model and device support there is nothing between them.

Both are free to download. HelpDesk Viewer sells 2 one-off in-app purchases. BeyondTrust Rep Console asks for nothing beyond the download.

HelpDesk Viewer holds the better App Store score, 3.6 against 1.8. That said, the two scores are not equally well evidenced: BeyondTrust Rep Console has 107 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 22% of BeyondTrust Rep Console's written reviews are positive against 71% of HelpDesk Viewer's.

BeyondTrust Rep Console ships an update every 5 months, HelpDesk Viewer every 5 weeks. The most recent releases landed on August 1, 2026 and September 10, 2026 respectively.

## The numbers

| Metric | BeyondTrust Rep Console | HelpDesk Viewer |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.8 (107 ratings)](https://appshunter.io/ios/app/beyondtrust-rep-console/id439048655/reviews) | **[3.6 (5 ratings)](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews)** |
| Number of ratings | **107** | 5 |
| Positive reviews | 22.1% of reviews | **71.4% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 61 MB | 44 MB |
| Requires iOS | 18 | **15** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Bomgar Corporation](https://appshunter.io/developer/439048658) | [IDrive Incorporated](https://appshunter.io/developer/295113649) |

## What reviewers say

### BeyondTrust Rep Console

[App page](https://appshunter.io/ios/app/beyondtrust-rep-console/id439048655)

IT support technicians can remotely access and control desktops, laptops, and servers from an iOS device. Initiate sessions, view screens, control input, and collaborate with other technicians. Supports multiple simultaneous sessions and in-session chat.

**Highlights:** Remote session initiation, Screen viewing and control, Multi-session management, In-session chat, Rep collaboration

**Features:** Vision Pro support

**In-app purchases:** none


### HelpDesk Viewer

[App page](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491)

Remotely connect to customer devices to provide technical support. Chat with clients, manage queries, and transfer files directly from your mobile device for efficient issue resolution.

**Highlights:** Remote device connection, In-session chat, Query management, File transfer, Access logs

**Features:** macOS Compatibility

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 Technician plan at $9.99 | $9.99 | one-time |
| 1 Technician plan at $99.99 | $99.99 | one-time |


## Frequently asked questions

### Is BeyondTrust Rep Console free?

BeyondTrust Rep Console is free to download, with no in-app purchases.

### Is HelpDesk Viewer free?

HelpDesk Viewer is free to download, with in-app purchases available.

### Which has better reviews, BeyondTrust Rep Console or HelpDesk Viewer?

HelpDesk Viewer is rated higher. BeyondTrust Rep Console averages 1.8 out of 5 from 107 ratings, while HelpDesk Viewer averages 3.6 from 5 ratings.

### Do BeyondTrust Rep Console or HelpDesk Viewer have ads?

Neither BeyondTrust Rep Console nor HelpDesk Viewer shows ads.

### Which is updated more often, BeyondTrust Rep Console or HelpDesk Viewer?

BeyondTrust Rep Console ships an update every 5 months, and HelpDesk Viewer every 5 weeks. Most recently, BeyondTrust Rep Console was updated on August 1, 2026 and HelpDesk Viewer on September 10, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*