# BeyondTrust Rep Console vs HelpDesk Host

The clearest difference is rating: BeyondTrust Rep Console at 1.8 against HelpDesk Host's 1.3. BeyondTrust Rep Console also leads on review sentiment (22% vs 8%). HelpDesk Host's advantage is ratings volume (900 vs 107) and update cadence (every 2 months vs every 5 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

BeyondTrust Rep Console holds the better App Store score, 1.8 against 1.3. That said, the two scores are not equally well evidenced: HelpDesk Host has 900 ratings behind it against 107, so its average is the more settled of the two. Written reviews point the same way: 22% of BeyondTrust Rep Console's written reviews are positive against 8% of HelpDesk Host's.

BeyondTrust Rep Console ships an update every 5 months, HelpDesk Host every 2 months. The most recent releases landed on August 1, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | BeyondTrust Rep Console | HelpDesk Host |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[1.8 (107 ratings)](https://appshunter.io/ios/app/beyondtrust-rep-console/id439048655/reviews)** | [1.3 (900 ratings)](https://appshunter.io/ios/app/helpdesk-host/id1529442180/reviews) |
| Number of ratings | 107 | **900** |
| Positive reviews | **22.1% of reviews** | 7.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 61 MB | 14 MB |
| Requires iOS | 18 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Bomgar Corporation](https://appshunter.io/developer/439048658) | [IDrive Incorporated](https://appshunter.io/developer/295113649) |

## What reviewers say

### BeyondTrust Rep Console

[App page](https://appshunter.io/ios/app/beyondtrust-rep-console/id439048655)

IT support technicians can remotely access and control desktops, laptops, and servers from an iOS device. Initiate sessions, view screens, control input, and collaborate with other technicians. Supports multiple simultaneous sessions and in-session chat.

**Highlights:** Remote session initiation, Screen viewing and control, Multi-session management, In-session chat, Rep collaboration

**Features:** Vision Pro support

**In-app purchases:** none


### HelpDesk Host

[App page](https://appshunter.io/ios/app/helpdesk-host/id1529442180)

Get instant or scheduled remote technical support for your devices. Connect securely with a trusted technician to resolve issues efficiently through chat and remote access.

**Highlights:** On-demand remote support, Scheduled support sessions, Secure issue resolution, In-session text chat, One-time app installation

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app for remote support
- 🤝 Helpful for businesses and technicians

**What reviewers complain about**

- 🚨 Used by scammers to steal information
- 🔒 Security concerns with screen sharing
- ⚠️ Misleading claims of being affiliated with legitimate companies

**Reported bugs**

- Join session button not functioning properly
- Compatibility issues with older devices

**Requested features**

- Improve security measures to prevent abuse
- Clearer guidelines on legitimate use cases


## Frequently asked questions

### Is BeyondTrust Rep Console free?

BeyondTrust Rep Console is free to download, with no in-app purchases.

### Is HelpDesk Host free?

HelpDesk Host is free to download, with no in-app purchases.

### Which has better reviews, BeyondTrust Rep Console or HelpDesk Host?

BeyondTrust Rep Console is rated higher. BeyondTrust Rep Console averages 1.8 out of 5 from 107 ratings, while HelpDesk Host averages 1.3 from 900 ratings.

### Do BeyondTrust Rep Console or HelpDesk Host have ads?

Neither BeyondTrust Rep Console nor HelpDesk Host shows ads.

### Which is updated more often, BeyondTrust Rep Console or HelpDesk Host?

BeyondTrust Rep Console ships an update every 5 months, and HelpDesk Host every 2 months. Most recently, BeyondTrust Rep Console was updated on August 1, 2026 and HelpDesk Host on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*