# Reliance Matrix vs Now Mobile

Reliance Matrix and Now Mobile both sit at 4.6 stars, but that hides the real split: 68% of Now Mobile's written reviews are positive against 35% of Reliance Matrix's. Reliance Matrix's advantage is iOS requirement (13.0 vs 18.0). On price, rating, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.6 for Reliance Matrix against 4.7 for Now Mobile. Both are backed by a comparable volume of ratings — 4K and 2.3K respectively. Written reviews are what separate them: 35% of Reliance Matrix's written reviews are positive against 68% of Now Mobile's.

Reliance Matrix ships an update every 3 weeks, Now Mobile every 2 weeks. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | Reliance Matrix | Now Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.6 (4K ratings)](https://appshunter.io/ios/app/reliance-matrix/id445604764/reviews) | **[4.7 (2.3K ratings)](https://appshunter.io/ios/app/now-mobile/id1469616608/reviews)** |
| Number of ratings | **4K** | 2.3K |
| Positive reviews | 35.2% of reviews | **67.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 32 MB | 140 MB |
| Requires iOS | **13.0** | 18.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Matrix Absence Management Inc](https://appshunter.io/developer/445604767) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### Reliance Matrix

[App page](https://appshunter.io/ios/app/reliance-matrix/id445604764)

Manage your time away from work with this absence solution. Easily file and view claims, report absences, upload documents, and sign them digitally. Access important claim information and provide feedback through surveys.

**Highlights:** File new claims, View claim details, Report intermittent absences, Upload and download documents, Digitally sign documents, View claim text messages, Complete surveys

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 💡 Convenient for reporting time off
- 👍 User-friendly interface
- 🚀 Helpful staff

**What reviewers complain about**

- 🐛 Buggy and unreliable
- 🤯 Frustrating experience
- 🤔 Lacks important functionality
- 🤬 Poor customer service
- 🙄 Confusing and unintuitive

**Reported bugs**

- Login issues and service unavailability
- Inconsistent behavior after app updates
- Problems uploading photos and documents
- Disappearing claim history and information

**Requested features**

- Improve document upload functionality
- Add ability to view and manage claims directly in the app
- Implement Face ID/Touch ID login
- Provide more detailed claim status information


### Now Mobile

[App page](https://appshunter.io/ios/app/now-mobile/id1469616608)

Streamline work processes for employees by providing a single mobile interface to request services and find information from various departments like IT, HR, and Facilities. It simplifies complex backend operations, allowing users to get tasks done efficiently from anywhere.

**Highlights:** Request IT services (laptop, password reset), Book conference rooms and set up workspaces, Request corporate credit cards, Manage onboarding documents, Access HR policies and update profiles

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 👍 User-friendly interface
- 🚀 Convenient for work
- 👍 Helpful for employees
- 🚀 Efficient and effective

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔒 Security concerns
- 👎 Poor mobile experience
- 👎 Not user-friendly
- 👎 Difficult to navigate

**Reported bugs**

- Notification badge count not clearing
- Frequent log-out issues
- Inability to see all open cases
- Inconsistent performance and loading times

**Requested features**

- Add search by store to view open cases
- Improve resizing and accessibility on mobile
- Allow profile picture changes
- Provide more service operations features
- Implement auto-save functionality


## Frequently asked questions

### Is Reliance Matrix free?

Reliance Matrix is free to download, with no in-app purchases.

### Is Now Mobile free?

Now Mobile is free to download, with no in-app purchases.

### Which has better reviews, Reliance Matrix or Now Mobile?

Now Mobile is rated higher. Reliance Matrix averages 4.6 out of 5 from 4K ratings, while Now Mobile averages 4.7 from 2.3K ratings.

### Do Reliance Matrix or Now Mobile have ads?

Neither Reliance Matrix nor Now Mobile shows ads.

### Which is updated more often, Reliance Matrix or Now Mobile?

Reliance Matrix ships an update every 3 weeks, and Now Mobile every 2 weeks. Most recently, Reliance Matrix was updated on September 22, 2026 and Now Mobile on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*