# Reliance Matrix vs HeyJack

The clearest difference is rating: HeyJack at 5.0 against Reliance Matrix's 4.6. Reliance Matrix's advantage is ratings volume (4K vs 2) and update cadence (every 3 weeks vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HeyJack holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: Reliance Matrix has 4K ratings behind it against 2, so its average is the more settled of the two.

Reliance Matrix ships an update every 3 weeks, HeyJack every 3 months. The most recent releases landed on September 25, 2026 and September 12, 2026 respectively.

## The numbers

| Metric | Reliance Matrix | HeyJack |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.6 (4K ratings)](https://appshunter.io/ios/app/reliance-matrix/id445604764/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/heyjack/id6752035086/reviews)** |
| Number of ratings | **4K** | 2 |
| Positive reviews | 35.2% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 3 months |
| Monetization | Free | Free |
| Size | 32 MB | 114 MB |
| Requires iOS | **13.0** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Matrix Absence Management Inc](https://appshunter.io/developer/445604767) | [Jackson Health System](https://appshunter.io/developer/1651285106) |

## What reviewers say

### Reliance Matrix

[App page](https://appshunter.io/ios/app/reliance-matrix/id445604764)

Manage your time away from work with this absence solution. Easily file and view claims, report absences, upload documents, and sign them digitally. Access important claim information and provide feedback through surveys.

**Highlights:** File new claims, View claim details, Report intermittent absences, Upload and download documents, Digitally sign documents, View claim text messages, Complete surveys

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 💡 Convenient for reporting time off
- 👍 User-friendly interface
- 🚀 Helpful staff

**What reviewers complain about**

- 🐛 Buggy and unreliable
- 🤯 Frustrating experience
- 🤔 Lacks important functionality
- 🤬 Poor customer service
- 🙄 Confusing and unintuitive

**Reported bugs**

- Login issues and service unavailability
- Inconsistent behavior after app updates
- Problems uploading photos and documents
- Disappearing claim history and information

**Requested features**

- Improve document upload functionality
- Add ability to view and manage claims directly in the app
- Implement Face ID/Touch ID login
- Provide more detailed claim status information


### HeyJack

[App page](https://appshunter.io/ios/app/heyjack/id6752035086)

Stay connected with Jackson Health System through this mobile app. Access relevant news, information, and important resources conveniently on the go.

**Highlights:** Stay updated on relevant news, Access important information, Convenient on-the-go resource access, Personalized content delivery

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Reliance Matrix free?

Reliance Matrix is free to download, with no in-app purchases.

### Is HeyJack free?

HeyJack is free to download, with no in-app purchases.

### Which has better reviews, Reliance Matrix or HeyJack?

HeyJack is rated higher. Reliance Matrix averages 4.6 out of 5 from 4K ratings, while HeyJack averages 5.0 from 2 ratings.

### Do Reliance Matrix or HeyJack have ads?

Neither Reliance Matrix nor HeyJack shows ads.

### Which is updated more often, Reliance Matrix or HeyJack?

Reliance Matrix ships an update every 3 weeks, and HeyJack every 3 months. Most recently, Reliance Matrix was updated on September 25, 2026 and HeyJack on September 12, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*