# smg360 vs Firstup

The clearest difference is monetization model: smg360 at free against Firstup's freemium. smg360 also leads on ratings volume (527 vs 133). On price, rating, review sentiment and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 3.8 for smg360 against 3.7 for Firstup. Both are backed by a comparable volume of ratings — 527 and 133 respectively. Written reviews are what separate them: 29% of smg360's written reviews are positive against 27% of Firstup's.

Both ship on a similar rhythm, roughly monthly. Both last shipped on October 11, 2026.

## The numbers

| Metric | smg360 | Firstup |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.8 (527 ratings)](https://appshunter.io/ios/app/smg360/id453625481/reviews)** | [3.7 (133 ratings)](https://appshunter.io/ios/app/firstup/id1447428580/reviews) |
| Number of ratings | **527** | 133 |
| Positive reviews | **29.4% of reviews** | 26.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | Monthly |
| Monetization | **Free** | Freemium |
| Size | 17 MB | 146 MB |
| Requires iOS | **17.0** | 17.6 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Service Management Group, Inc. SMG](https://appshunter.io/developer/453625484) | [Firstup, Inc.](https://appshunter.io/developer/976326568) |

## What reviewers say

### smg360

[App page](https://appshunter.io/ios/app/smg360/id453625481)

Access real-time customer feedback and data to improve brand experiences and drive loyalty. This app provides dynamic insights for quick action, available in over 40 languages.

**Highlights:** Real-time data access, Customer feedback reporting, Actionable insights, Brand experience improvement, Multi-language support

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and smooth performance
- 👍 User-friendly interface
- 📊 Helpful for tracking customer feedback

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🔍 Difficult to navigate and find information
- 🕰️ Slow to load and update
- 🔒 Login and authentication issues
- 💻 Inferior to the website version

**Reported bugs**

- Comments not loading properly
- Incorrect or outdated data displayed
- Constant log-out issues
- Blank screens and API errors

**Requested features**

- Customizable date ranges and reporting
- Push notifications for new feedback
- Improved organization and filtering of comments
- Ability to resolve cases directly in the app


### Firstup

[App page](https://appshunter.io/ios/app/firstup/id1447428580)

This app connects employees with essential company information, fostering engagement and improving communication. It provides a centralized hub for news, updates, and resources, ensuring everyone stays informed and connected.

**Highlights:** Official source for workforce communications, Push notifications for news and tasks, Upload and share videos, photos, documents, Personalized user experience, Save and find important information, Comment and share content, Connect company employees

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is smg360 free?

smg360 is free to download, with no in-app purchases.

### Is Firstup free?

Firstup is free to download, with no in-app purchases.

### Which has better reviews, smg360 or Firstup?

smg360 is rated higher. smg360 averages 3.8 out of 5 from 527 ratings, while Firstup averages 3.7 from 133 ratings.

### Do smg360 or Firstup have ads?

Neither smg360 nor Firstup shows ads.

### Which is updated more often, smg360 or Firstup?

smg360 ships an update monthly, and Firstup monthly. Most recently, smg360 was updated on October 11, 2026 and Firstup on October 11, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*