# smg360 vs UpKeep Work Order Maintenance

The clearest difference is review sentiment: UpKeep Work Order Maintenance at 76% against smg360's 29%. UpKeep Work Order Maintenance also leads on rating (4.3 vs 3.8) and update cadence (every 6 days vs monthly). smg360's advantage is in-app purchases (none vs 2). On price, ratings volume, ads and device support there is nothing between them.

Both are free to download. UpKeep Work Order Maintenance sells 2 in-app purchases, starting at $399.99 per year. smg360 asks for nothing beyond the download.

UpKeep Work Order Maintenance holds the better App Store score, 4.3 against 3.8. Both are backed by a comparable volume of ratings — 527 and 302 respectively. Written reviews point the same way: 29% of smg360's written reviews are positive against 76% of UpKeep Work Order Maintenance's.

smg360 ships an update monthly, UpKeep Work Order Maintenance every 6 days. The most recent releases landed on October 15, 2026 and October 13, 2026 respectively.

## The numbers

| Metric | smg360 | UpKeep Work Order Maintenance |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.8 (527 ratings)](https://appshunter.io/ios/app/smg360/id453625481/reviews) | **[4.3 (302 ratings)](https://appshunter.io/ios/app/upkeep-work-order-maintenance/id921799415/reviews)** |
| Number of ratings | **527** | 302 |
| Positive reviews | 29.4% of reviews | **75.9% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Monthly | **Every 6 days** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 17 MB | 201 MB |
| Requires iOS | **17.0** | 18.0 |
| Devices | iPhone, iPad | **iPhone, iPad, Apple Watch** |
| Age rating | 4+ | 4+ |
| Developer | [Service Management Group, Inc. SMG](https://appshunter.io/developer/453625484) | [UpKeep Technologies, Inc](https://appshunter.io/developer/880342430) |

## What reviewers say

### smg360

[App page](https://appshunter.io/ios/app/smg360/id453625481)

Access real-time customer feedback and data to improve brand experiences and drive loyalty. This app provides dynamic insights for quick action, available in over 40 languages.

**Highlights:** Real-time data access, Customer feedback reporting, Actionable insights, Brand experience improvement, Multi-language support

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and smooth performance
- 👍 User-friendly interface
- 📊 Helpful for tracking customer feedback

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🔍 Difficult to navigate and find information
- 🕰️ Slow to load and update
- 🔒 Login and authentication issues
- 💻 Inferior to the website version

**Reported bugs**

- Comments not loading properly
- Incorrect or outdated data displayed
- Constant log-out issues
- Blank screens and API errors

**Requested features**

- Customizable date ranges and reporting
- Push notifications for new feedback
- Improved organization and filtering of comments
- Ability to resolve cases directly in the app


### UpKeep Work Order Maintenance

[App page](https://appshunter.io/ios/app/upkeep-work-order-maintenance/id921799415)

This app streamlines maintenance operations for teams by digitizing work orders and facilitating real-time communication. Managers can easily assign tasks, track progress, and access equipment history, reducing downtime and improving efficiency.

**Highlights:** Digital work order management, Real-time status updates, Photo and checklist attachments, Barcode scanning for assets, Maintenance history tracking, Team communication tools, Customizable work order fields

**Features:** macOS Compatibility, Apple Watch app, Vision Pro support

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| UpKeep Business Account | $399.99 | per year |
| UpKeep Business Account | $799.99 | per year |

**What reviewers like**

- 🚀 Efficient work order management
- 📊 Helpful analytics and reporting
- 🔧 Streamlined maintenance workflows
- 🤖 Useful AI-powered features
- 💻 Seamless web and mobile experience

**What reviewers complain about**

- 🐛 Frequent app crashes and bugs
- 💰 Expensive pricing, especially for smaller teams
- 🔍 Lack of flexibility for outsourced work
- 🔀 Disconnected web and mobile functionality
- 📧 Overly aggressive marketing emails

**Reported bugs**

- Work order details not loading properly
- Saved notes being unexpectedly deleted
- Notifications and alerts not functioning reliably
- Compatibility issues with newer iOS versions
- Inconsistent performance across devices

**Requested features**

- Improved work order signature capabilities
- Enhanced vendor management and integration
- More customization options for workflows
- Streamlined user permission management
- Offline mode for remote work


## Frequently asked questions

### Is smg360 free?

smg360 is free to download, with no in-app purchases.

### Is UpKeep Work Order Maintenance free?

UpKeep Work Order Maintenance is free to download, with in-app purchases available.

### Which has better reviews, smg360 or UpKeep Work Order Maintenance?

UpKeep Work Order Maintenance is rated higher. smg360 averages 3.8 out of 5 from 527 ratings, while UpKeep Work Order Maintenance averages 4.3 from 302 ratings.

### Do smg360 or UpKeep Work Order Maintenance have ads?

Neither smg360 nor UpKeep Work Order Maintenance shows ads.

### Which is updated more often, smg360 or UpKeep Work Order Maintenance?

smg360 ships an update monthly, and UpKeep Work Order Maintenance every 6 days. Most recently, smg360 was updated on October 15, 2026 and UpKeep Work Order Maintenance on October 13, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*