# ServiceDesk Plus | On vs JBDev Mobile

The clearest difference is ratings volume: JBDev Mobile at 290 against ServiceDesk Plus | On's 21. ServiceDesk Plus | On's advantage is rating (4.8 vs 4.6). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: JBDev Mobile has 290 ratings behind it against 21, so its average is the more settled of the two. Written reviews split almost evenly too, at 16% and 17% positive.

Both ship on a similar rhythm, roughly monthly. The most recent releases landed on September 21, 2026 and September 29, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | JBDev Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [4.6 (290 ratings)](https://appshunter.io/ios/app/jbdev-mobile/id1059044668/reviews) |
| Number of ratings | 21 | **290** |
| Positive reviews | 16.0% of reviews | **16.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | Monthly |
| Monetization | Free | Free |
| Size | 50 MB | 3 MB |
| Requires iOS | 16.0 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [JB Developers, Inc.](https://appshunter.io/developer/1059044667) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### JBDev Mobile

[App page](https://appshunter.io/ios/app/jbdev-mobile/id1059044668)

This business application allows employees to record work, view timecards and purchases, manage schedules, and acknowledge messages. It also enables self-scheduling features like picking up, making available, or swapping shifts, provided the organization supports it.

**Highlights:** Record work hours, View timecard and totals, Manage schedule, Request other pay, View purchases, Read and acknowledge messages, Self-scheduling capabilities

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is JBDev Mobile free?

JBDev Mobile is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or JBDev Mobile?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while JBDev Mobile averages 4.6 from 290 ratings.

### Do ServiceDesk Plus | On or JBDev Mobile have ads?

Neither ServiceDesk Plus | On nor JBDev Mobile shows ads.

### Which is updated more often, ServiceDesk Plus | On or JBDev Mobile?

ServiceDesk Plus | On ships an update monthly, and JBDev Mobile monthly. Most recently, ServiceDesk Plus | On was updated on September 21, 2026 and JBDev Mobile on September 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*