# ServiceDesk Plus | On vs Plex Mobile

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against Plex Mobile's 3.0. ServiceDesk Plus | On also leads on monetization model (free vs subscription). Plex Mobile's advantage is review sentiment (40% vs 16%). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 3.0. Both are backed by a comparable volume of ratings — 21 and 20 respectively. Written reviews complicate that: 16% of ServiceDesk Plus | On's written reviews are positive against 40% of Plex Mobile's, so the app with the better star average is not the one people write more warmly about.

Both ship on a similar rhythm, roughly monthly. The most recent releases landed on October 30, 2026 and October 20, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | Plex Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [3.0 (20 ratings)](https://appshunter.io/ios/app/plex-mobile/id1410847591/reviews) |
| Number of ratings | **21** | 20 |
| Positive reviews | 16.0% of reviews | **40.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | Monthly |
| Monetization | **Free** | Subscription |
| Size | 52 MB | 132 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Rockwell Automation](https://appshunter.io/developer/432749786) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### Plex Mobile

[App page](https://appshunter.io/ios/app/plex-mobile/id1410847591)

This app enhances shop floor efficiency for manufacturing employees by streamlining tasks and providing greater control. It offers an intuitive, role-tailored experience that leverages mobile capabilities to boost productivity.

**Highlights:** Streamlined shop floor tasks, Enhanced employee control, Intuitive user experience, Role-tailored for specific jobs, Leverages native mobile functions

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is Plex Mobile free?

Plex Mobile is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or Plex Mobile?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while Plex Mobile averages 3.0 from 20 ratings.

### Do ServiceDesk Plus | On or Plex Mobile have ads?

Neither ServiceDesk Plus | On nor Plex Mobile shows ads.

### Which is updated more often, ServiceDesk Plus | On or Plex Mobile?

ServiceDesk Plus | On ships an update monthly, and Plex Mobile monthly. Most recently, ServiceDesk Plus | On was updated on October 30, 2026 and Plex Mobile on October 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*