# ServiceDesk Plus | On vs Plex Mobile Test

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against Plex Mobile Test's 4.5. ServiceDesk Plus | On also leads on ratings volume (21 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: ServiceDesk Plus | On has 21 ratings behind it against 2, so its average is the more settled of the two.

Both ship on a similar rhythm, roughly monthly. The most recent releases landed on October 17, 2026 and October 3, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | Plex Mobile Test |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [4.5 (2 ratings)](https://appshunter.io/ios/app/plex-mobile-test/id1410853707/reviews) |
| Number of ratings | **21** | 2 |
| Positive reviews | 16.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | Monthly |
| Monetization | Free | Free |
| Size | 52 MB | 132 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Rockwell Automation](https://appshunter.io/developer/432749786) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### Plex Mobile Test

[App page](https://appshunter.io/ios/app/plex-mobile-test/id1410853707)

This is a test environment for a manufacturing cloud application. It allows users to explore features and functionalities without affecting live production data. For the full experience, refer to the main application.

**Highlights:** Test environment access, Sandbox for manufacturing cloud, Explore app features, No live data impact

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is Plex Mobile Test free?

Plex Mobile Test is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or Plex Mobile Test?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while Plex Mobile Test averages 4.5 from 2 ratings.

### Do ServiceDesk Plus | On or Plex Mobile Test have ads?

Neither ServiceDesk Plus | On nor Plex Mobile Test shows ads.

### Which is updated more often, ServiceDesk Plus | On or Plex Mobile Test?

ServiceDesk Plus | On ships an update monthly, and Plex Mobile Test monthly. Most recently, ServiceDesk Plus | On was updated on October 17, 2026 and Plex Mobile Test on October 3, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*