# ServiceDesk Plus | On vs Blanket Pro

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against Blanket Pro's 2.4. ServiceDesk Plus | On also leads on review sentiment (16% vs 0%). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 2.4. Both are backed by a comparable volume of ratings — 21 and 19 respectively. Written reviews point the same way: 16% of ServiceDesk Plus | On's written reviews are positive against 0% of Blanket Pro's.

ServiceDesk Plus | On ships an update monthly, Blanket Pro every 2 weeks. The most recent releases landed on November 3, 2026 and November 2, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | Blanket Pro |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [2.4 (19 ratings)](https://appshunter.io/ios/app/blanket-pro/id1439350746/reviews) |
| Number of ratings | **21** | 19 |
| Positive reviews | **16.0% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 52 MB | 68 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Blanket, Inc.](https://appshunter.io/developer/1439350476) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### Blanket Pro

[App page](https://appshunter.io/ios/app/blanket-pro/id1439350746)

This app synchronizes your team, ensuring everyone is accountable and motivated to tackle daily tasks. Access your company's task management system after being invited by your organization.

**Highlights:** Team synchronization, Accountability tracking, Task management access, Coordination tools, Daily challenge motivation

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is Blanket Pro free?

Blanket Pro is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or Blanket Pro?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while Blanket Pro averages 2.4 from 19 ratings.

### Do ServiceDesk Plus | On or Blanket Pro have ads?

Neither ServiceDesk Plus | On nor Blanket Pro shows ads.

### Which is updated more often, ServiceDesk Plus | On or Blanket Pro?

ServiceDesk Plus | On ships an update monthly, and Blanket Pro every 2 weeks. Most recently, ServiceDesk Plus | On was updated on November 3, 2026 and Blanket Pro on November 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*