# ServiceDesk Plus | On vs Shepherd CMMS

The clearest difference is review sentiment: Shepherd CMMS at 33% against ServiceDesk Plus | On's 16%. Shepherd CMMS also leads on rating (5.0 vs 4.8) and update cadence (every 2 weeks vs monthly). ServiceDesk Plus | On's advantage is ratings volume (21 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Shepherd CMMS holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: ServiceDesk Plus | On has 21 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 16% of ServiceDesk Plus | On's written reviews are positive against 33% of Shepherd CMMS's.

ServiceDesk Plus | On ships an update monthly, Shepherd CMMS every 2 weeks. The most recent releases landed on October 30, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | Shepherd CMMS |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/shepherd-cmms/id1459239323/reviews)** |
| Number of ratings | **21** | 2 |
| Positive reviews | 16.0% of reviews | **33.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 52 MB | 32 MB |
| Requires iOS | 16.0 | 16.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Shepherd OÜ](https://appshunter.io/developer/1459239322) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### Shepherd CMMS

[App page](https://appshunter.io/ios/app/shepherd-cmms/id1459239323)

Manage field service operations, maintenance schedules, and health and safety protocols directly within NetSuite. This business application streamlines workflows for efficient asset management and compliance.

**Highlights:** Field service management, Maintenance scheduling, Health and safety compliance, Native NetSuite integration, Asset management

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is Shepherd CMMS free?

Shepherd CMMS is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or Shepherd CMMS?

Shepherd CMMS is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while Shepherd CMMS averages 5.0 from 2 ratings.

### Do ServiceDesk Plus | On or Shepherd CMMS have ads?

Neither ServiceDesk Plus | On nor Shepherd CMMS shows ads.

### Which is updated more often, ServiceDesk Plus | On or Shepherd CMMS?

ServiceDesk Plus | On ships an update monthly, and Shepherd CMMS every 2 weeks. Most recently, ServiceDesk Plus | On was updated on October 30, 2026 and Shepherd CMMS on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*