# ServiceDesk Plus | On vs vSphere Mobile Client

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against vSphere Mobile Client's 3.2. vSphere Mobile Client's advantage is review sentiment (36% vs 22%) and iOS requirement (10.0 vs 16.0). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 3.2. Both are backed by a comparable volume of ratings — 22 and 46 respectively. Written reviews complicate that: 22% of ServiceDesk Plus | On's written reviews are positive against 36% of vSphere Mobile Client's, so the app with the better star average is not the one people write more warmly about.

Both ship on a similar rhythm, roughly monthly. The most recent releases landed on November 9, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | vSphere Mobile Client |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (22 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [3.2 (46 ratings)](https://appshunter.io/ios/app/vsphere-mobile-client/id1459517032/reviews) |
| Number of ratings | 22 | **46** |
| Positive reviews | 22.3% of reviews | **36.2% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | Monthly |
| Monetization | Free | Free |
| Size | 52 MB | 74 MB |
| Requires iOS | 16.0 | **10.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [VMware, Inc.](https://appshunter.io/developer/395862876) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### vSphere Mobile Client

[App page](https://appshunter.io/ios/app/vsphere-mobile-client/id1459517032)

Manage and monitor your vSphere infrastructure from your smartphone or tablet. View virtual machines, hosts, and clusters, and receive push notifications for long-running task completions. Access detailed performance charts and execute quick actions on your virtual environment.

**Highlights:** Monitor virtual machines, hosts, and clusters, View VM and host resource consumption, Access VM console and detailed information, Monitor long-running tasks with push notifications, View real-time and historical performance charts, Execute quick actions on virtual machines

**In-app purchases:** none

**What reviewers like**

- 👍 Modern and usable design
- 👍 Good for monitoring and basic VM operations
- 👍 Convenient for checking status on the go
- 👍 Lightweight and functional for emergencies
- 👍 Improved over time with added features

**What reviewers complain about**

- 🐛 Crashes when selecting VMware cloud
- 🐛 App crashes frequently
- 🐛 Does not work on newer iPhones/iOS
- 🐛 Cannot connect to VCSA or ESXi
- 🐛 Basic features like Ctrl-Alt-Del are missing

**Reported bugs**

- Cloud option not working, app crashes
- App crashes when selecting VMware cloud
- Does not work on iPhone 14/15 on iOS 17
- Will not connect to VCSA or ESXi
- App sits there spinning

**Requested features**

- Add multi-language support
- Add dark mode
- Add FaceID support
- Add host shutdown and wake-on-LAN options
- Add bookmark/dropdown for previous vCenter sessions


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is vSphere Mobile Client free?

vSphere Mobile Client is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or vSphere Mobile Client?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 22 ratings, while vSphere Mobile Client averages 3.2 from 46 ratings.

### Do ServiceDesk Plus | On or vSphere Mobile Client have ads?

Neither ServiceDesk Plus | On nor vSphere Mobile Client shows ads.

### Which is updated more often, ServiceDesk Plus | On or vSphere Mobile Client?

ServiceDesk Plus | On ships an update monthly, and vSphere Mobile Client monthly. Most recently, ServiceDesk Plus | On was updated on November 9, 2026 and vSphere Mobile Client on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*