# ServiceDesk Plus | On vs NBV OnPrem

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against NBV OnPrem's 3.0. ServiceDesk Plus | On also leads on update cadence (monthly vs every 2 months) and ratings volume (22 vs 2). NBV OnPrem's advantage is iOS requirement (12.0 vs 16.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 3.0. That said, the two scores are not equally well evidenced: ServiceDesk Plus | On has 22 ratings behind it against 2, so its average is the more settled of the two.

ServiceDesk Plus | On ships an update monthly, NBV OnPrem every 2 months. The most recent releases landed on November 9, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | NBV OnPrem |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (22 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [3.0 (2 ratings)](https://appshunter.io/ios/app/nbv-onprem/id1465321429/reviews) |
| Number of ratings | **22** | 2 |
| Positive reviews | 22.3% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | Free | Free |
| Size | 52 MB | 43 MB |
| Requires iOS | 16.0 | **12.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [BoardVantage](https://appshunter.io/developer/390545376) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### NBV OnPrem

[App page](https://appshunter.io/ios/app/nbv-onprem/id1465321429)

This platform facilitates executive collaboration and meeting management, treating documents as a core asset. It offers a rich mobile experience with secure board portal features, supporting tasks and complex meeting environments. Interactive tools like eSignatures and secure email enable collaboration between meetings.

**Highlights:** Meeting management, Document repository, eSignatures and approvals, Secure email, In-document discussions, Online/offline auto-syncing

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is NBV OnPrem free?

NBV OnPrem is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or NBV OnPrem?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 22 ratings, while NBV OnPrem averages 3.0 from 2 ratings.

### Do ServiceDesk Plus | On or NBV OnPrem have ads?

Neither ServiceDesk Plus | On nor NBV OnPrem shows ads.

### Which is updated more often, ServiceDesk Plus | On or NBV OnPrem?

ServiceDesk Plus | On ships an update monthly, and NBV OnPrem every 2 months. Most recently, ServiceDesk Plus | On was updated on November 9, 2026 and NBV OnPrem on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*