# ServiceDesk Plus | On vs Pathwayz Mobile

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against Pathwayz Mobile's 3.5. ServiceDesk Plus | On also leads on update cadence (monthly vs every 5 months) and review sentiment (16% vs 0%). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 3.5. That said, the two scores are not equally well evidenced: ServiceDesk Plus | On has 21 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 16% of ServiceDesk Plus | On's written reviews are positive against 0% of Pathwayz Mobile's.

ServiceDesk Plus | On ships an update monthly, Pathwayz Mobile every 5 months. The most recent releases landed on September 21, 2026 and September 20, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | Pathwayz Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [3.5 (4 ratings)](https://appshunter.io/ios/app/pathwayz-mobile/id1479729451/reviews) |
| Number of ratings | **21** | 4 |
| Positive reviews | **16.0% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 5 months |
| Monetization | Free | Free |
| Size | 50 MB | 122 MB |
| Requires iOS | **16.0** | 17.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Pathwayz Communications Inc](https://appshunter.io/developer/1479729450) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### Pathwayz Mobile

[App page](https://appshunter.io/ios/app/pathwayz-mobile/id1479729451)

This app extends VoIP functionality to mobile devices, offering a unified communications solution. Users can maintain their identity across devices, seamlessly transfer calls, and manage contacts, voicemail, and call history in one place.

**Highlights:** Unified Communications solution, Maintain identity across devices, Seamless call transfer, Contact management, Voicemail access, Call history management, Answering rules and presence management

**Features:** macOS Compatibility, Siri integration

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is Pathwayz Mobile free?

Pathwayz Mobile is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or Pathwayz Mobile?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while Pathwayz Mobile averages 3.5 from 4 ratings.

### Do ServiceDesk Plus | On or Pathwayz Mobile have ads?

Neither ServiceDesk Plus | On nor Pathwayz Mobile shows ads.

### Which is updated more often, ServiceDesk Plus | On or Pathwayz Mobile?

ServiceDesk Plus | On ships an update monthly, and Pathwayz Mobile every 5 months. Most recently, ServiceDesk Plus | On was updated on September 21, 2026 and Pathwayz Mobile on September 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*