# ServiceDesk Plus | On vs gloCOM GO

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against gloCOM GO's 3.8. ServiceDesk Plus | On also leads on review sentiment (16% vs 0%). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 3.8. Both are backed by a comparable volume of ratings — 21 and 13 respectively. Written reviews point the same way: 16% of ServiceDesk Plus | On's written reviews are positive against 0% of gloCOM GO's.

ServiceDesk Plus | On ships an update monthly, gloCOM GO every 3 weeks. Both last shipped on November 3, 2026.

## The numbers

| Metric | ServiceDesk Plus | On | gloCOM GO |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [3.8 (13 ratings)](https://appshunter.io/ios/app/glocom-go/id1482242748/reviews) |
| Number of ratings | **21** | 13 |
| Positive reviews | **16.0% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 52 MB | 109 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Bicom Systems Limited](https://appshunter.io/developer/930415042) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### gloCOM GO

[App page](https://appshunter.io/ios/app/glocom-go/id1482242748)

Enhance business communications with a versatile soft phone. Make and receive calls, chat, share files, manage voicemail, and organize meetings. Enjoy unified communication features anywhere, anytime.

**Highlights:** Make and receive calls, Chat and share files, Manage voicemail, Organize meetings, Access company contacts, Send and receive SMS

**Features:** macOS Compatibility, Siri integration, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is gloCOM GO free?

gloCOM GO is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or gloCOM GO?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while gloCOM GO averages 3.8 from 13 ratings.

### Do ServiceDesk Plus | On or gloCOM GO have ads?

Neither ServiceDesk Plus | On nor gloCOM GO shows ads.

### Which is updated more often, ServiceDesk Plus | On or gloCOM GO?

ServiceDesk Plus | On ships an update monthly, and gloCOM GO every 3 weeks. Most recently, ServiceDesk Plus | On was updated on November 3, 2026 and gloCOM GO on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*