# ServiceDesk Plus | On vs Help Desk+

The clearest difference is in-app purchases: ServiceDesk Plus | On at none against Help Desk+'s 3. ServiceDesk Plus | On also leads on ratings volume (21 vs 3). Help Desk+'s advantage is rating (5.0 vs 4.8) and device support (4 vs 2). On price, update cadence, ads and iOS requirement there is nothing between them.

Both are free to download. Help Desk+ sells 3 in-app purchases, starting at $7.99 per month. ServiceDesk Plus | On asks for nothing beyond the download.

Help Desk+ holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: ServiceDesk Plus | On has 21 ratings behind it against 3, so its average is the more settled of the two.

ServiceDesk Plus | On ships an update monthly, Help Desk+ every 3 weeks. The most recent releases landed on September 21, 2026 and September 14, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | Help Desk+ |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/help-desk-plus/id1574984413/reviews)** |
| Number of ratings | **21** | 3 |
| Positive reviews | 16.0% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Monthly | **Every 3 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 50 MB | 67 MB |
| Requires iOS | 16.0 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod, Mac** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Starkode Limited Company](https://appshunter.io/developer/874698946) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### Help Desk+

[App page](https://appshunter.io/ios/app/help-desk-plus/id1574984413)

Streamline customer and project support with this customizable app. Easily create service tickets, manage incidents, and collaborate with multiple users. Ideal for small businesses and organizations needing efficient teamwork and self-work management.

**Highlights:** Create service tickets and change requests, Multi-user collaboration, Customizable attributes and reports, User management and role assignment, Branch management for different locations, Face ID for secure access

**Features:** Vision Pro support

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Single User | $7.99 | per month |
| 3 Users | $19.49 | per month |
| 6 Users | $34.99 | per month |


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is Help Desk+ free?

Help Desk+ is free to download, with in-app purchases available.

### Which has better reviews, ServiceDesk Plus | On or Help Desk+?

Help Desk+ is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while Help Desk+ averages 5.0 from 3 ratings.

### Do ServiceDesk Plus | On or Help Desk+ have ads?

Neither ServiceDesk Plus | On nor Help Desk+ shows ads.

### Which is updated more often, ServiceDesk Plus | On or Help Desk+?

ServiceDesk Plus | On ships an update monthly, and Help Desk+ every 3 weeks. Most recently, ServiceDesk Plus | On was updated on September 21, 2026 and Help Desk+ on September 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*