# ServiceDesk Plus | On vs Delinea Credential Manager

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against Delinea Credential Manager's 3.0. ServiceDesk Plus | On also leads on review sentiment (16% vs 0%) and ratings volume (21 vs 4). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 3.0. That said, the two scores are not equally well evidenced: ServiceDesk Plus | On has 21 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 16% of ServiceDesk Plus | On's written reviews are positive against 0% of Delinea Credential Manager's.

ServiceDesk Plus | On ships an update monthly, Delinea Credential Manager every 3 weeks. The most recent releases landed on October 21, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | Delinea Credential Manager |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [3.0 (4 ratings)](https://appshunter.io/ios/app/delinea-credential-manager/id1634199871/reviews) |
| Number of ratings | **21** | 4 |
| Positive reviews | **16.0% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 52 MB | 63 MB |
| Requires iOS | **16.0** | 18.6 |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Delinea Inc](https://appshunter.io/developer/1769011032) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### Delinea Credential Manager

[App page](https://appshunter.io/ios/app/delinea-credential-manager/id1634199871)

Access and manage sensitive information securely from your mobile device. This app offers autofill capabilities, biometric authentication, and multi-factor authentication for enhanced security. It allows for easy viewing, editing, and deletion of secrets and passcodes.

**Highlights:** Secure remote access, Secret management, Autofill functionality, Biometric authentication, Multi-factor authentication, Password management

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is Delinea Credential Manager free?

Delinea Credential Manager is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or Delinea Credential Manager?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while Delinea Credential Manager averages 3.0 from 4 ratings.

### Do ServiceDesk Plus | On or Delinea Credential Manager have ads?

Neither ServiceDesk Plus | On nor Delinea Credential Manager shows ads.

### Which is updated more often, ServiceDesk Plus | On or Delinea Credential Manager?

ServiceDesk Plus | On ships an update monthly, and Delinea Credential Manager every 3 weeks. Most recently, ServiceDesk Plus | On was updated on October 21, 2026 and Delinea Credential Manager on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*