# ServiceDesk Plus | On vs OnBase Mobile for iPhone

The clearest difference is review sentiment: OnBase Mobile for iPhone at 100% against ServiceDesk Plus | On's 16%. ServiceDesk Plus | On's advantage is rating (4.8 vs 4.0) and update cadence (monthly vs every 6 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 4.0. That said, the two scores are not equally well evidenced: ServiceDesk Plus | On has 21 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 16% of ServiceDesk Plus | On's written reviews are positive against 100% of OnBase Mobile for iPhone's, so the app with the better star average is not the one people write more warmly about.

ServiceDesk Plus | On ships an update monthly, OnBase Mobile for iPhone every 6 months. The most recent releases landed on October 30, 2026 and October 21, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | OnBase Mobile for iPhone |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [4.0 (2 ratings)](https://appshunter.io/ios/app/onbase-mobile-for-iphone/id460167623/reviews) |
| Number of ratings | **21** | 2 |
| Positive reviews | 16.0% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 6 months |
| Monetization | Free | Free |
| Size | 52 MB | 9 MB |
| Requires iOS | **16.0** | 18.0 |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Hyland Software, Inc.](https://appshunter.io/developer/433468768) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### OnBase Mobile for iPhone

[App page](https://appshunter.io/ios/app/onbase-mobile-for-iphone/id460167623)

Access and manage your OnBase enterprise content management system on the go. Browse workflow, view and edit documents, execute searches, and manage forms and notes directly from your iPhone.

**Highlights:** Browse and access workflow, View, zoom, and navigate documents, Execute ad-hoc workflow tasks, Add, view, edit, and delete notes, Execute custom searches, View, edit, and save e-forms, Upload photos

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is OnBase Mobile for iPhone free?

OnBase Mobile for iPhone is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or OnBase Mobile for iPhone?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while OnBase Mobile for iPhone averages 4.0 from 2 ratings.

### Do ServiceDesk Plus | On or OnBase Mobile for iPhone have ads?

Neither ServiceDesk Plus | On nor OnBase Mobile for iPhone shows ads.

### Which is updated more often, ServiceDesk Plus | On or OnBase Mobile for iPhone?

ServiceDesk Plus | On ships an update monthly, and OnBase Mobile for iPhone every 6 months. Most recently, ServiceDesk Plus | On was updated on October 30, 2026 and OnBase Mobile for iPhone on October 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*