# ServiceDesk Plus | On vs MICROS inMotion

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against MICROS inMotion's 1.6. ServiceDesk Plus | On also leads on update cadence (monthly vs every 4 months). MICROS inMotion's advantage is review sentiment (37% vs 22%) and ratings volume (107 vs 22). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 1.6. Both are backed by a comparable volume of ratings — 22 and 107 respectively. Written reviews complicate that: 22% of ServiceDesk Plus | On's written reviews are positive against 37% of MICROS inMotion's, so the app with the better star average is not the one people write more warmly about.

ServiceDesk Plus | On ships an update monthly, MICROS inMotion every 4 months. Both last shipped on November 9, 2026.

## The numbers

| Metric | ServiceDesk Plus | On | MICROS inMotion |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (22 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [1.6 (107 ratings)](https://appshunter.io/ios/app/micros-inmotion/id605646275/reviews) |
| Number of ratings | 22 | **107** |
| Positive reviews | 22.3% of reviews | **36.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 4 months |
| Monetization | Free | Free |
| Size | 52 MB | 13 MB |
| Requires iOS | 16.0 | **11.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Oracle America, Inc.](https://appshunter.io/developer/284793707) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### MICROS inMotion

[App page](https://appshunter.io/ios/app/micros-inmotion/id605646275)

Access real-time restaurant business analytics on the go. Monitor key performance indicators, view live graphs, and receive instant alerts for critical issues. Manage labor and analyze check details from any location.

**Highlights:** Real-time business analytics, Live performance indicator graphs, Forecasting and historical comparisons, Push notifications and alerts, Employee performance management, Check-level detail and lookup

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 📊 Real-time sales and labor data access
- 📱 Easy-to-use interface and intuitive navigation
- ✉️ Check lookup and email receipt functionality
- 🎯 Multi-location management capability
- 💰 Free download with paid subscription

**What reviewers complain about**

- 🐛 Frequent app crashes and freezes
- 🚫 Constant unexpected logouts
- ⏰ Data consistently lags behind real-time (hours behind)
- 📱 Poor compatibility with newer iPhone models (14, 15, 16, XS Max)
- 🖥️ Outdated UI not optimized for modern screen sizes

**Reported bugs**

- App crashes immediately upon opening after updates
- Login fails with 'invalid organization name' error
- Data format error on newer iPhone models
- Legal terms page loops and prevents app access
- App stops during download installation

**Requested features**

- Calendar function to view historical data and compare dates
- Void and canceled ticket tracking
- iPad native resolution support
- Customizable notifications and alerts
- Multiple saved logins for multi-unit managers


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is MICROS inMotion free?

MICROS inMotion is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or MICROS inMotion?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 22 ratings, while MICROS inMotion averages 1.6 from 107 ratings.

### Do ServiceDesk Plus | On or MICROS inMotion have ads?

Neither ServiceDesk Plus | On nor MICROS inMotion shows ads.

### Which is updated more often, ServiceDesk Plus | On or MICROS inMotion?

ServiceDesk Plus | On ships an update monthly, and MICROS inMotion every 4 months. Most recently, ServiceDesk Plus | On was updated on November 9, 2026 and MICROS inMotion on November 9, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*