# ServiceDesk Plus | On vs ConnectedFresh

The clearest difference is review sentiment: ConnectedFresh at 100% against ServiceDesk Plus | On's 16%. ConnectedFresh also leads on rating (5.0 vs 4.8) and iOS requirement (13 vs 16.0). ServiceDesk Plus | On's advantage is update cadence (monthly vs every 4 months) and ratings volume (21 vs 7). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ConnectedFresh holds the better App Store score, 5.0 against 4.8. Both are backed by a comparable volume of ratings — 21 and 7 respectively. Written reviews point the same way: 16% of ServiceDesk Plus | On's written reviews are positive against 100% of ConnectedFresh's.

ServiceDesk Plus | On ships an update monthly, ConnectedFresh every 4 months. The most recent releases landed on October 21, 2026 and October 2, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | ConnectedFresh |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews) | **[5.0 (7 ratings)](https://appshunter.io/ios/app/connectedfresh/id6504499719/reviews)** |
| Number of ratings | **21** | 7 |
| Positive reviews | 16.0% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 4 months |
| Monetization | Free | Free |
| Size | 52 MB | 36 MB |
| Requires iOS | 16.0 | **13** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [ConnectedFresh Company](https://appshunter.io/developer/1752559641) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### ConnectedFresh

[App page](https://appshunter.io/ios/app/connectedfresh/id6504499719)

This app helps businesses in foodservice, hospitality, and retail optimize operations, enhance food safety, and ensure compliance. It provides real-time monitoring, alerts, and detailed reporting for facility management, proactive maintenance, and energy savings.

**Highlights:** Operational efficiency monitoring, Real-time food safety alerts, Automated compliance reporting, Proactive equipment maintenance, Facility management insights, Energy consumption optimization, Instant issue notifications

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is ConnectedFresh free?

ConnectedFresh is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or ConnectedFresh?

ConnectedFresh is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while ConnectedFresh averages 5.0 from 7 ratings.

### Do ServiceDesk Plus | On or ConnectedFresh have ads?

Neither ServiceDesk Plus | On nor ConnectedFresh shows ads.

### Which is updated more often, ServiceDesk Plus | On or ConnectedFresh?

ServiceDesk Plus | On ships an update monthly, and ConnectedFresh every 4 months. Most recently, ServiceDesk Plus | On was updated on October 21, 2026 and ConnectedFresh on October 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*