# ServiceDesk Plus | On vs Mai | ماي

The clearest difference is update cadence: Mai | ماي at every 2 days against ServiceDesk Plus | On's monthly. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On ships an update monthly, Mai | ماي every 2 days. The most recent releases landed on October 23, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | Mai | ماي |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | — |
| Number of ratings | **21** | — |
| Positive reviews | 16.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 2 days** |
| Monetization | Free | — |
| Size | 52 MB | 83 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Abdelwahab Mahmoud](https://appshunter.io/developer/1827674488) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### Mai | ماي

[App page](https://appshunter.io/ios/app/mai/id6814299619)

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is Mai | ماي free?

Mai | ماي is free to download, with no in-app purchases.

### Do ServiceDesk Plus | On or Mai | ماي have ads?

Neither ServiceDesk Plus | On nor Mai | ماي shows ads.

### Which is updated more often, ServiceDesk Plus | On or Mai | ماي?

ServiceDesk Plus | On ships an update monthly, and Mai | ماي every 2 days. Most recently, ServiceDesk Plus | On was updated on October 23, 2026 and Mai | ماي on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*