# ServiceDesk Plus | On vs Absolute Secure Access

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against Absolute Secure Access's 4.0. ServiceDesk Plus | On also leads on update cadence (monthly vs every 2 months). On price, review sentiment, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 4.0. Both are backed by a comparable volume of ratings — 21 and 21 respectively. Written reviews complicate that: 16% of ServiceDesk Plus | On's written reviews are positive against 20% of Absolute Secure Access's, so the app with the better star average is not the one people write more warmly about.

ServiceDesk Plus | On ships an update monthly, Absolute Secure Access every 2 months. The most recent releases landed on October 30, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus | On | Absolute Secure Access |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** | [4.0 (21 ratings)](https://appshunter.io/ios/app/absolute-secure-access/id896008986/reviews) |
| Number of ratings | 21 | 21 |
| Positive reviews | 16.0% of reviews | **20.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | Free | Free |
| Size | 52 MB | 18 MB |
| Requires iOS | **16.0** | 17 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [NetMotion Software Inc.](https://appshunter.io/developer/675431048) |

## What reviewers say

### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


### Absolute Secure Access

[App page](https://appshunter.io/ios/app/absolute-secure-access/id896008986)

This app provides secure and resilient network connectivity for accessing critical resources. It offers a Zero Trust approach to network access, enhancing security and user productivity. The platform includes advanced threat detection and network monitoring capabilities.

**Highlights:** Resilient network connectivity, Zero Trust Network Access (ZTNA), Data encryption and access controls, Proactive network monitoring, AI/ML-powered threat detection, User and entity behavior analysis (UEBA), Configurable alerts

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Is Absolute Secure Access free?

Absolute Secure Access is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus | On or Absolute Secure Access?

ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 21 ratings, while Absolute Secure Access averages 4.0 from 21 ratings.

### Do ServiceDesk Plus | On or Absolute Secure Access have ads?

Neither ServiceDesk Plus | On nor Absolute Secure Access shows ads.

### Which is updated more often, ServiceDesk Plus | On or Absolute Secure Access?

ServiceDesk Plus | On ships an update monthly, and Absolute Secure Access every 2 months. Most recently, ServiceDesk Plus | On was updated on October 30, 2026 and Absolute Secure Access on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*