# Comm100 Live Chat vs Zendesk Chat

The clearest difference is ratings volume: Zendesk Chat at 756 against Comm100 Live Chat's 21. Comm100 Live Chat's advantage is iOS requirement (9.0 vs 17.0). On price, rating, review sentiment and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.4 for Comm100 Live Chat against 4.5 for Zendesk Chat. That said, the two scores are not equally well evidenced: Zendesk Chat has 756 ratings behind it against 21, so its average is the more settled of the two. Written reviews are what separate them: 71% of Comm100 Live Chat's written reviews are positive against 69% of Zendesk Chat's.

Comm100 Live Chat ships an update every 2 months, Zendesk Chat every 6 weeks. The most recent releases landed on September 26, 2026 and October 22, 2026 respectively.

## The numbers

| Metric | Comm100 Live Chat | Zendesk Chat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (21 ratings)](https://appshunter.io/ios/app/comm100-live-chat/id468042671/reviews) | **[4.5 (756 ratings)](https://appshunter.io/ios/app/zendesk-chat/id549057844/reviews)** |
| Number of ratings | 21 | **756** |
| Positive reviews | **70.8% of reviews** | 68.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 6 weeks** |
| Monetization | Free | Free |
| Size | 20 MB | 48 MB |
| Requires iOS | **9.0** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Comm100 Network Corporation](https://appshunter.io/developer/398465058) | [Zendesk](https://appshunter.io/developer/368796010) |

## What reviewers say

### Comm100 Live Chat

[App page](https://appshunter.io/ios/app/comm100-live-chat/id468042671)

Engage website visitors in real-time to boost conversions, sales, and customer satisfaction. This mobile solution allows businesses to provide live support on the go, ensuring continuous connection with customers. Receive instant notifications for new chats and messages, access visitor history, and transfer conversations efficiently.

**Highlights:** Real-time visitor engagement, Mobile support on iPhone/iPad, Push notifications for chats, Canned message responses, Visitor contact history, Chat transfer functionality, Visitor list and details

**In-app purchases:** none


### Zendesk Chat

[App page](https://appshunter.io/ios/app/zendesk-chat/id549057844)

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

**Highlights:** Manage conversations on the go, Monitor website visitors in real-time, View visitor website activity, Push notifications for new messages, Agent-to-agent chat collaboration, Pre-written response shortcuts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Instant notifications
- 🔒 Secure and reliable
- 👍 Simple and easy to use
- 👍 Great for small businesses
- 👍 Excellent customer service

**What reviewers complain about**

- 🐛 Frequent disconnections and login issues
- 🐛 Inconsistent push notifications
- 🐛 Buggy and unstable app
- 🐛 Limited functionality compared to desktop
- 🔋 Drains battery quickly

**Reported bugs**

- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display

**Requested features**

- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications


## Frequently asked questions

### Is Comm100 Live Chat free?

Comm100 Live Chat is free to download, with no in-app purchases.

### Is Zendesk Chat free?

Zendesk Chat is free to download, with no in-app purchases.

### Which has better reviews, Comm100 Live Chat or Zendesk Chat?

Zendesk Chat is rated higher. Comm100 Live Chat averages 4.4 out of 5 from 21 ratings, while Zendesk Chat averages 4.5 from 756 ratings.

### Do Comm100 Live Chat or Zendesk Chat have ads?

Neither Comm100 Live Chat nor Zendesk Chat shows ads.

### Which is updated more often, Comm100 Live Chat or Zendesk Chat?

Comm100 Live Chat ships an update every 2 months, and Zendesk Chat every 6 weeks. Most recently, Comm100 Live Chat was updated on September 26, 2026 and Zendesk Chat on October 22, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*