# Astea Mobile vs Verint Smart Support

The clearest difference is rating: Verint Smart Support at 5.0 against Astea Mobile's 1.2. Verint Smart Support also leads on monetization model (free vs freemium). Astea Mobile's advantage is update cadence (every 2 months vs every 21 months) and ratings volume (110 vs 2). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Verint Smart Support holds the better App Store score, 5.0 against 1.2. That said, the two scores are not equally well evidenced: Astea Mobile has 110 ratings behind it against 2, so its average is the more settled of the two.

Astea Mobile ships an update every 2 months, Verint Smart Support every 21 months. The most recent releases landed on August 26, 2026 and August 18, 2026 respectively.

## The numbers

| Metric | Astea Mobile | Verint Smart Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.2 (110 ratings)](https://appshunter.io/ios/app/astea-mobile/id468072644/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/verint-smart-support/id1242363327/reviews)** |
| Number of ratings | **110** | 2 |
| Positive reviews | 5.1% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 21 months |
| Monetization | Freemium | **Free** |
| Size | 12 MB | 50 MB |
| Requires iOS | 12.4 | **11.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [IFS Corporation](https://appshunter.io/developer/477960708) | [Verint](https://appshunter.io/developer/569603957) |

## What reviewers say

### Astea Mobile

[App page](https://appshunter.io/ios/app/astea-mobile/id468072644)

Streamline field service operations by replacing manual processes with automated workflows. Empower mobile workforces with real-time information for enhanced customer service and improved efficiency. Manage work orders, parts, and schedules directly from a wireless device.

**Highlights:** Automated work order management, Real-time information access, Paperless service ticket capture, Schedule management, Parts and inventory tracking, Instant messaging, Optional GPS tracking

**In-app purchases:** none

**What reviewers complain about**

- 💥 Constant crashes
- 📉 Frequent data loss
- 🐌 Poor performance and lag
- 🚫 Unusable without network
- 🤔 Non-intuitive interface

**Reported bugs**

- App crashes constantly
- Loses data frequently
- Freezes and lags
- Requires network connection to refresh lists
- Errors when logging in

**Requested features**

- Disable repeated beeping after login
- Option to change notification sound
- Improve AM/PM intuitiveness
- Make notes on jobs more accessible
- Allow editing of submitted time entries


### Verint Smart Support

[App page](https://appshunter.io/ios/app/verint-smart-support/id1242363327)

Access customer service and support 24/7 on your mobile device. Get on-demand help with requests, training videos, troubleshooting, RMA, and warranty information.

**Highlights:** 24/7 on-demand support, Customer service connection, Training videos, Troubleshooting tips, RMA requests, Warranty status checks

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Astea Mobile free?

Astea Mobile is free to download, with no in-app purchases.

### Is Verint Smart Support free?

Verint Smart Support is free to download, with no in-app purchases.

### Which has better reviews, Astea Mobile or Verint Smart Support?

Verint Smart Support is rated higher. Astea Mobile averages 1.2 out of 5 from 110 ratings, while Verint Smart Support averages 5.0 from 2 ratings.

### Do Astea Mobile or Verint Smart Support have ads?

Neither Astea Mobile nor Verint Smart Support shows ads.

### Which is updated more often, Astea Mobile or Verint Smart Support?

Astea Mobile ships an update every 2 months, and Verint Smart Support every 21 months. Most recently, Astea Mobile was updated on August 26, 2026 and Verint Smart Support on August 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*