# Time Tracker by eBillity vs mHelpDesk

The clearest difference is rating: Time Tracker by eBillity at 4.5 against mHelpDesk's 3.5. Time Tracker by eBillity also leads on update cadence (every 6 weeks vs every 3 months) and ratings volume (1.8K vs 198). mHelpDesk's advantage is monetization model (free vs freemium) and review sentiment (42% vs 24%). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Time Tracker by eBillity holds the better App Store score, 4.5 against 3.5. That said, the two scores are not equally well evidenced: Time Tracker by eBillity has 1.8K ratings behind it against 198, so its average is the more settled of the two. Written reviews complicate that: 24% of Time Tracker by eBillity's written reviews are positive against 42% of mHelpDesk's, so the app with the better star average is not the one people write more warmly about.

Time Tracker by eBillity ships an update every 6 weeks, mHelpDesk every 3 months. Both last shipped on October 17, 2026.

## The numbers

| Metric | Time Tracker by eBillity | mHelpDesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (1.8K ratings)](https://appshunter.io/ios/app/time-tracker-by-ebillity/id468586078/reviews)** | [3.5 (198 ratings)](https://appshunter.io/ios/app/mhelpdesk/id1120307262/reviews) |
| Number of ratings | **1.8K** | 198 |
| Positive reviews | 24.1% of reviews | **41.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 3 months |
| Monetization | Freemium | **Free** |
| Size | 23 MB | 41 MB |
| Requires iOS | 17.0 | **16.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Boston Billing Solutions, LLC](https://appshunter.io/developer/422080467) | [mHelpdesk, LLC](https://appshunter.io/developer/468951750) |

## What reviewers say

### Time Tracker by eBillity

[App page](https://appshunter.io/ios/app/time-tracker-by-ebillity/id468586078)

Track employee time for payroll or client billing from any device. Features include time cards, timers, expense tracking, and invoicing. Securely syncs data to the cloud with automatic backups.

**Highlights:** Time cards for payroll, Timers for client billing, Expense tracking with receipt photos, Geolocation tracking of time entries, Time entry approvals, Client invoicing and payment options

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Ease of use
- 🚀 Streamlined time tracking
- 💡 Helpful for accounting and payroll

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🔒 Security and privacy concerns
- 🔋 High battery consumption
- ⏱️ Unreliable time tracking
- 📝 Poor user interface and navigation

**Reported bugs**

- Inability to input or edit time entries
- Frequent sign-outs and loss of data
- Compatibility issues with newer iOS versions

**Requested features**

- Ability to change or reset password within the app
- Improved sync and data reliability
- More intuitive and user-friendly design


### mHelpDesk

[App page](https://appshunter.io/ios/app/mhelpdesk/id1120307262)

Streamline your field service business with a comprehensive mobile solution. Manage scheduling, create estimates and invoices, and communicate with customers and staff seamlessly. Work offline and sync automatically when a connection is restored.

**Highlights:** Offline/online sync, Simplified scheduling, Onsite estimates, Faster invoicing, Customer support tools, Field and office communication

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 User-friendly interface and easy navigation
- 💼 Comprehensive features for estimates and invoicing
- 📱 Good mobile app functionality for field work
- 💳 Easy payment processing and credit card acceptance
- 🎯 Effective scheduling and job management

**What reviewers complain about**

- 🐌 Extremely slow app performance and loading times
- 🐛 Frequent crashes and glitches
- 🔄 Poor syncing between mobile app and web version
- 📱 Not optimized for iPhone X/XS and newer screen sizes
- 🔐 Location tracking concerns and privacy issues

**Reported bugs**

- App freezes when scrolling on iOS 16+
- Entire screen moves when attempting to sign documents
- Cannot navigate between jobs without closing and reopening app
- Same job information displays for multiple work orders
- Photo upload failures

**Requested features**

- Landscape orientation support for iPad and tablets
- PDF upload capability from mobile app
- Improved screen rotation and responsiveness
- Better syncing between mobile and web platforms
- Modern UI redesign for current screen sizes


## Frequently asked questions

### Is Time Tracker by eBillity free?

Time Tracker by eBillity is free to download, with no in-app purchases.

### Is mHelpDesk free?

mHelpDesk is free to download, with no in-app purchases.

### Which has better reviews, Time Tracker by eBillity or mHelpDesk?

Time Tracker by eBillity is rated higher. Time Tracker by eBillity averages 4.5 out of 5 from 1.8K ratings, while mHelpDesk averages 3.5 from 198 ratings.

### Do Time Tracker by eBillity or mHelpDesk have ads?

Neither Time Tracker by eBillity nor mHelpDesk shows ads.

### Which is updated more often, Time Tracker by eBillity or mHelpDesk?

Time Tracker by eBillity ships an update every 6 weeks, and mHelpDesk every 3 months. Most recently, Time Tracker by eBillity was updated on October 17, 2026 and mHelpDesk on October 17, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*