# Meraki Systems Manager vs ServiceDesk Plus | Cloud

The clearest difference is rating: ServiceDesk Plus | Cloud at 4.4 against Meraki Systems Manager's 2.4. ServiceDesk Plus | Cloud also leads on update cadence (every 2 weeks vs every 2 months). Meraki Systems Manager's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (9.0 vs 16.0). On price, review sentiment, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | Cloud holds the better App Store score, 4.4 against 2.4. Both are backed by a comparable volume of ratings — 96 and 218 respectively. Written reviews complicate that: 18% of Meraki Systems Manager's written reviews are positive against 14% of ServiceDesk Plus | Cloud's, so the app with the better star average is not the one people write more warmly about.

Meraki Systems Manager ships an update every 2 months, ServiceDesk Plus | Cloud every 2 weeks. The most recent releases landed on November 1, 2026 and November 4, 2026 respectively.

## The numbers

| Metric | Meraki Systems Manager | ServiceDesk Plus | Cloud |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.4 (96 ratings)](https://appshunter.io/ios/app/meraki-systems-manager/id472572194/reviews) | **[4.4 (218 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews)** |
| Number of ratings | 96 | **218** |
| Positive reviews | **18.4% of reviews** | 13.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 2 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 43 MB | 222 MB |
| Requires iOS | **9.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Meraki](https://appshunter.io/developer/344029133) | [Zoho Corporation](https://appshunter.io/developer/388384807) |

## What reviewers say

### Meraki Systems Manager

[App page](https://appshunter.io/ios/app/meraki-systems-manager/id472572194)

Manage all your iOS devices from a central web dashboard. This app enhances mobile device management with features like a managed app store, content delivery, and GPS location reporting.

**Highlights:** Centralized web dashboard management, Managed app store, Content delivery with backpack, GPS location reporting, Enhanced MDM and MAM functionality

**In-app purchases:** none

**What reviewers like**

- 👍 Helpful for managing student iPads
- 🚀 New app updates look nice
- 💡 Good for schools and enterprises

**What reviewers complain about**

- 🐛 Causes issues with AirPrint and global proxy
- 🔒 Authorizes schools to control devices too much
- 🔋 High battery usage
- 🔒 Tracks location and user activity
- 🐛 Causes devices to crash or break

**Reported bugs**

- Enrollment certificates become invalid
- Backpack functionality broken on iOS 9+
- Location services always running, draining battery

**Requested features**

- Improve enrollment process
- Add option to configure notification frequency
- Improve app stability and performance


### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


## Frequently asked questions

### Is Meraki Systems Manager free?

Meraki Systems Manager is free to download, with no in-app purchases.

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Which has better reviews, Meraki Systems Manager or ServiceDesk Plus | Cloud?

ServiceDesk Plus | Cloud is rated higher. Meraki Systems Manager averages 2.4 out of 5 from 96 ratings, while ServiceDesk Plus | Cloud averages 4.4 from 218 ratings.

### Do Meraki Systems Manager or ServiceDesk Plus | Cloud have ads?

Neither Meraki Systems Manager nor ServiceDesk Plus | Cloud shows ads.

### Which is updated more often, Meraki Systems Manager or ServiceDesk Plus | Cloud?

Meraki Systems Manager ships an update every 2 months, and ServiceDesk Plus | Cloud every 2 weeks. Most recently, Meraki Systems Manager was updated on November 1, 2026 and ServiceDesk Plus | Cloud on November 4, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*