# Zaxbys vs Krystal

The clearest difference is monetization model: Krystal at free against Zaxbys's free with in-app purchases. Krystal also leads on iOS requirement (14.0 vs 16.6). Zaxbys's advantage is chart position (#84 vs unranked) and ratings volume (112K vs 13K). On price, rating, review sentiment and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.7 for Zaxbys against 4.7 for Krystal. That said, the two scores are not equally well evidenced: Zaxbys has 112K ratings behind it against 13K, so its average is the more settled of the two. Written reviews are what separate them: 29% of Zaxbys's written reviews are positive against 35% of Krystal's.

Zaxbys ships an update monthly, Krystal every 2 months. The most recent releases landed on September 29, 2026 and September 28, 2026 respectively.

## The numbers

| Metric | Zaxbys | Krystal |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (112K ratings)](https://appshunter.io/ios/app/zaxbys/id480603264/reviews) | **[4.7 (13K ratings)](https://appshunter.io/ios/app/krystal/id1577457805/reviews)** |
| Number of ratings | **112K** | 13K |
| Positive reviews | 28.6% of reviews | **35.1% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | Free with in-app purchases | **Free** |
| Best chart rank | **#84** | — |
| Size | 101 MB | 107 MB |
| Requires iOS | 16.6 | **14.0** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zaxby's Franchising, LLC](https://appshunter.io/developer/922206845) | [The Krystal Company](https://appshunter.io/developer/1577457807) |

## What reviewers say

### Zaxbys

[App page](https://appshunter.io/ios/app/zaxbys/id480603264)

**Currently charting:** #84 Top Free · Food & Drink (US App Store)

Easily order your favorite Zaxbys chicken fingers, wings, sandwiches, and more for pickup or delivery. Earn points with every purchase to redeem for exclusive rewards and free food.

**Highlights:** Mobile ordering for pickup and delivery, Zax Rewardz program, Earn points on every purchase, Redeem points for exclusive rewards, Find local Zaxbys locations

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use app
- 🚀 Convenient for ordering ahead
- 💡 Rewards program with offers
- 👍 Friendly and helpful staff

**What reviewers complain about**

- 🐛 App crashes and glitches
- 🐛 Login and account issues
- 🐛 Ordering process can be confusing
- 🐛 Unreliable order processing and pickup
- 🐛 Limited customization options

**Reported bugs**

- App freezes during checkout
- Unable to cancel or modify orders
- Rewards not properly applied
- Incorrect order fulfillment

**Requested features**

- Allow no-sauce option for sandwiches
- Improve order tracking and status updates
- Add curbside pickup option
- Enhance rewards program and points system


### Krystal

[App page](https://appshunter.io/ios/app/krystal/id1577457805)

This loyalty program app allows users to earn points with every purchase, track their progress, and unlock exclusive perks like special deals and birthday gifts. It simplifies reward management and helps users discover nearby locations to redeem their earnings.

**Highlights:** Earn points on every purchase, Track points and rewards instantly, Unlock exclusive offers and birthday gifts, Referral rewards program, Find nearby store locations, Receive push notifications for new offers

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use app
- 🚀 Fast and efficient ordering
- 💡 Convenient mobile ordering
- 🤩 Nostalgic restaurant experience

**What reviewers complain about**

- 🐛 Buggy and glitchy app
- ⏱️ Slow and unresponsive
- 🤦‍♀️ Poor customer service
- 💰 Unnecessary fees
- 🔍 Difficult to navigate

**Reported bugs**

- Unable to create account
- Incorrect order fulfillment
- Inaccurate order total calculations
- Inability to edit or remove items from cart
- App crashes or freezes frequently

**Requested features**

- Add ability to cancel orders
- Implement refund/return process
- Improve order customization options
- Integrate with mobile payment methods
- Provide better communication channels


## Frequently asked questions

### Is Zaxbys free?

Zaxbys is free to download, with no in-app purchases.

### Is Krystal free?

Krystal is free to download, with no in-app purchases.

### Which has better reviews, Zaxbys or Krystal?

Krystal is rated higher. Zaxbys averages 4.7 out of 5 from 112K ratings, while Krystal averages 4.7 from 13K ratings.

### Do Zaxbys or Krystal have ads?

Neither Zaxbys nor Krystal shows ads.

### Which is updated more often, Zaxbys or Krystal?

Zaxbys ships an update monthly, and Krystal every 2 months. Most recently, Zaxbys was updated on September 29, 2026 and Krystal on September 28, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*