# CX vs SolarWinds Service Desk

The clearest difference is rating: SolarWinds Service Desk at 4.6 against CX's 3.4. SolarWinds Service Desk also leads on ratings volume (322 vs 7) and update cadence (every 2 months vs every 6 months). CX's advantage is iOS requirement (11.0 vs 13.0). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SolarWinds Service Desk holds the better App Store score, 4.6 against 3.4. That said, the two scores are not equally well evidenced: SolarWinds Service Desk has 322 ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 60% of CX's written reviews are positive against 56% of SolarWinds Service Desk's, so the app with the better star average is not the one people write more warmly about.

CX ships an update every 6 months, SolarWinds Service Desk every 2 months. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.

## The numbers

| Metric | CX | SolarWinds Service Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.4 (7 ratings)](https://appshunter.io/ios/app/cx-e-voice/id487333266/reviews) | **[4.6 (322 ratings)](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030/reviews)** |
| Number of ratings | 7 | **322** |
| Positive reviews | **60.0% of reviews** | 55.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 6 MB | 38 MB |
| Requires iOS | **11.0** | 13.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [OpenText](https://appshunter.io/developer/415355796) | [SolarWinds Worldwide, LLC](https://appshunter.io/developer/642971872) |

## What reviewers say

### CX

[App page](https://appshunter.io/ios/app/cx-e-voice/id487333266)

Manage business calls and protect your mobile number with this app. It offers visual call screening, inbound/outbound dialing, and access to enterprise voicemail. Optimize call routing and settings for seamless business communication.

**Highlights:** Mobile number protection, Visual call screening, Inbound and outbound dialing, Enterprise voicemail access, Location-based call routing, Settings management

**In-app purchases:** none


### SolarWinds Service Desk

[App page](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030)

Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.

**Highlights:** Real-time notifications for technicians, Ticket tracking and assignment, Remote incident resolution, Service request submission, Self-service article access, Request status checking

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to manage on the go
- 🚀 Quick and handy for IT tickets
- 👍 User interface easy to use
- 🚀 Runs super smooth
- 👍 Works well and listens to feedback

**What reviewers complain about**

- 🐛 Blank white screen on open
- 🐛 App crashes/closes automatically
- 🐛 Notifications delayed
- 🐛 Attachment issues
- 🐛 Search is unreliable

**Reported bugs**

- Unable to get out of attachments without closing app
- Blank white screen on opening app
- App closes automatically after updating incident
- Notifications are delayed
- Incident searching is unreliable

**Requested features**

- Dark mode option
- Read-only dashboard
- Open links to incidents in app
- View 'Problems' section
- Add tasks to incidents


## Frequently asked questions

### Is CX free?

CX is free to download, with no in-app purchases.

### Is SolarWinds Service Desk free?

SolarWinds Service Desk is free to download, with no in-app purchases.

### Which has better reviews, CX or SolarWinds Service Desk?

SolarWinds Service Desk is rated higher. CX averages 3.4 out of 5 from 7 ratings, while SolarWinds Service Desk averages 4.6 from 322 ratings.

### Do CX or SolarWinds Service Desk have ads?

Neither CX nor SolarWinds Service Desk shows ads.

### Which is updated more often, CX or SolarWinds Service Desk?

CX ships an update every 6 months, and SolarWinds Service Desk every 2 months. Most recently, CX was updated on November 1, 2026 and SolarWinds Service Desk on November 2, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*