# CX vs Avaya Workplace

The clearest difference is rating: CX at 3.4 against Avaya Workplace's 2.1. CX also leads on review sentiment (60% vs 19%) and iOS requirement (11.0 vs 16.0). Avaya Workplace's advantage is ratings volume (346 vs 7) and update cadence (every 2 months vs every 6 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

CX holds the better App Store score, 3.4 against 2.1. That said, the two scores are not equally well evidenced: Avaya Workplace has 346 ratings behind it against 7, so its average is the more settled of the two. Written reviews point the same way: 60% of CX's written reviews are positive against 19% of Avaya Workplace's.

CX ships an update every 6 months, Avaya Workplace every 2 months. The most recent releases landed on September 22, 2026 and September 7, 2026 respectively.

## The numbers

| Metric | CX | Avaya Workplace |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.4 (7 ratings)](https://appshunter.io/ios/app/cx-e-voice/id487333266/reviews)** | [2.1 (346 ratings)](https://appshunter.io/ios/app/avaya-workplace/id933220295/reviews) |
| Number of ratings | 7 | **346** |
| Positive reviews | **60.0% of reviews** | 19.1% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 6 MB | 143 MB |
| Requires iOS | **11.0** | 16.0 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [OpenText](https://appshunter.io/developer/415355796) | [Avaya, Inc.](https://appshunter.io/developer/316068969) |

## What reviewers say

### CX

[App page](https://appshunter.io/ios/app/cx-e-voice/id487333266)

Manage business calls and protect your mobile number with this app. It offers visual call screening, inbound/outbound dialing, and access to enterprise voicemail. Optimize call routing and settings for seamless business communication.

**Highlights:** Mobile number protection, Visual call screening, Inbound and outbound dialing, Enterprise voicemail access, Location-based call routing, Settings management

**In-app purchases:** none


### Avaya Workplace

[App page](https://appshunter.io/ios/app/avaya-workplace/id933220295)

This app connects your mobile device to your office communication system for VoIP calling, video conferencing, instant messaging, and presence status. It allows you to make calls using your office number, manage voicemails visually, and access your corporate directory.

**Highlights:** VoIP calling over Wi-Fi/mobile data, Conceal mobile phone number, Cellular voice integration, Call mobility and handoff, Visual voicemail, Instant messaging, Presence status, Corporate directory access

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great collaboration tool
- 📅 Calendar integration
- 💬 Intuitive messaging
- 🎥 Seamless video conferencing

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🔋 Heavy battery drain
- 🔒 Unreliable security features
- 📞 Incoming calls not working properly

**Reported bugs**

- Incoming calls not ringing unless app is open
- Calls dropping or poor call quality
- Login and sign-out issues
- Compatibility problems with newer iOS versions

**Requested features**

- Dark mode option
- Improved call history and contact integration
- Better background app functionality
- More customization options


## Frequently asked questions

### Is CX free?

CX is free to download, with no in-app purchases.

### Is Avaya Workplace free?

Avaya Workplace is free to download, with no in-app purchases.

### Which has better reviews, CX or Avaya Workplace?

CX is rated higher. CX averages 3.4 out of 5 from 7 ratings, while Avaya Workplace averages 2.1 from 346 ratings.

### Do CX or Avaya Workplace have ads?

Neither CX nor Avaya Workplace shows ads.

### Which is updated more often, CX or Avaya Workplace?

CX ships an update every 6 months, and Avaya Workplace every 2 months. Most recently, CX was updated on September 22, 2026 and Avaya Workplace on September 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*