# BeyondTrust Support vs Optimal Authenticator

BeyondTrust Support and Optimal Authenticator both sit at 3.1 stars, but that hides the real split: 41% of BeyondTrust Support's written reviews are positive against 0% of Optimal Authenticator's. BeyondTrust Support also leads on ratings volume (54 vs 4). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 3.1 for BeyondTrust Support against 3.0 for Optimal Authenticator. That said, the two scores are not equally well evidenced: BeyondTrust Support has 54 ratings behind it against 4, so its average is the more settled of the two. Written reviews are what separate them: 41% of BeyondTrust Support's written reviews are positive against 0% of Optimal Authenticator's.

BeyondTrust Support ships an update every 5 months, Optimal Authenticator every 3 months. The most recent releases landed on August 23, 2026 and September 19, 2026 respectively.

## The numbers

| Metric | BeyondTrust Support | Optimal Authenticator |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.1 (54 ratings)](https://appshunter.io/ios/app/beyondtrust-support/id488264551/reviews)** | [3.0 (4 ratings)](https://appshunter.io/ios/app/optimal-authenticator/id1217402923/reviews) |
| Number of ratings | **54** | 4 |
| Positive reviews | **41.5% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 3 months** |
| Monetization | Free | Free |
| Size | 7 MB | 80 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Bomgar Corporation](https://appshunter.io/developer/439048658) | [Optimal IdM](https://appshunter.io/developer/1050742329) |

## What reviewers say

### BeyondTrust Support

[App page](https://appshunter.io/ios/app/beyondtrust-support/id488264551)

This app allows employees and end users to receive comprehensive support for their iOS devices. Support representatives can securely chat, co-browse websites and apps, view screenshots, and push updates to help resolve issues efficiently.

**Highlights:** Secure real-time chat, Co-browse websites and apps, View device screenshots, Push web updates and URLs, Access system information

**In-app purchases:** none


### Optimal Authenticator

[App page](https://appshunter.io/ios/app/optimal-authenticator/id1217402923)

This app provides a secure way to verify your identity for accessing other applications. It uses two-factor authentication via push notifications or verification codes, and allows organizations to register trusted devices for sign-in requests.

**Highlights:** Two-factor authentication, Push notification verification, On-app verification codes, Trusted device registration, Secure identity verification

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is BeyondTrust Support free?

BeyondTrust Support is free to download, with no in-app purchases.

### Is Optimal Authenticator free?

Optimal Authenticator is free to download, with no in-app purchases.

### Which has better reviews, BeyondTrust Support or Optimal Authenticator?

BeyondTrust Support is rated higher. BeyondTrust Support averages 3.1 out of 5 from 54 ratings, while Optimal Authenticator averages 3.0 from 4 ratings.

### Do BeyondTrust Support or Optimal Authenticator have ads?

Neither BeyondTrust Support nor Optimal Authenticator shows ads.

### Which is updated more often, BeyondTrust Support or Optimal Authenticator?

BeyondTrust Support ships an update every 5 months, and Optimal Authenticator every 3 months. Most recently, BeyondTrust Support was updated on August 23, 2026 and Optimal Authenticator on September 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*