# BeyondTrust Support vs Customer App

The clearest difference is rating: Customer App at 4.1 against BeyondTrust Support's 3.2. Customer App also leads on update cadence (every 3 weeks vs every 5 months) and ratings volume (3.4K vs 55). BeyondTrust Support's advantage is review sentiment (41% vs 12%). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Customer App holds the better App Store score, 4.1 against 3.2. That said, the two scores are not equally well evidenced: Customer App has 3.4K ratings behind it against 55, so its average is the more settled of the two. Written reviews complicate that: 41% of BeyondTrust Support's written reviews are positive against 12% of Customer App's, so the app with the better star average is not the one people write more warmly about.

BeyondTrust Support ships an update every 5 months, Customer App every 3 weeks. The most recent releases landed on November 1, 2026 and November 7, 2026 respectively.

## The numbers

| Metric | BeyondTrust Support | Customer App |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.2 (55 ratings)](https://appshunter.io/ios/app/beyondtrust-support/id488264551/reviews) | **[4.1 (3.4K ratings)](https://appshunter.io/ios/app/customer-app-zoho-assist/id1277551323/reviews)** |
| Number of ratings | 55 | **3.4K** |
| Positive reviews | **41.5% of reviews** | 11.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 7 MB | 65 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Bomgar Corporation](https://appshunter.io/developer/439048658) | [Zoho Corporation](https://appshunter.io/developer/388384807) |

## What reviewers say

### BeyondTrust Support

[App page](https://appshunter.io/ios/app/beyondtrust-support/id488264551)

This app allows employees and end users to receive comprehensive support for their iOS devices. Support representatives can securely chat, co-browse websites and apps, view screenshots, and push updates to help resolve issues efficiently.

**Highlights:** Secure real-time chat, Co-browse websites and apps, View device screenshots, Push web updates and URLs, Access system information

**In-app purchases:** none


### Customer App

[App page](https://appshunter.io/ios/app/customer-app-zoho-assist/id1277551323)

Receive live remote support from a technician by sharing your screen. Connect securely using a session key and communicate via in-app chat. You maintain control and can stop sharing anytime. File transfers up to 2GB are supported.

**Highlights:** Receive remote support, Share iPhone screen remotely, Secure session key entry, In-app chat communication, Control screen sharing, Unattended access configuration, File transfer up to 2GB

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Patient and helpful support
- ✨ Excellent assistance

**What reviewers complain about**

- 🚨 Scammers use this app to steal information
- 🔒 Lack of security measures to prevent abuse
- ⚠️ App enables remote access to devices

**Reported bugs**

- App crashes and freezes
- Compatibility issues with older devices

**Requested features**

- Stronger security measures to prevent misuse
- Clear warnings about potential for abuse


## Frequently asked questions

### Is BeyondTrust Support free?

BeyondTrust Support is free to download, with no in-app purchases.

### Is Customer App free?

Customer App is free to download, with no in-app purchases.

### Which has better reviews, BeyondTrust Support or Customer App?

Customer App is rated higher. BeyondTrust Support averages 3.2 out of 5 from 55 ratings, while Customer App averages 4.1 from 3.4K ratings.

### Do BeyondTrust Support or Customer App have ads?

Neither BeyondTrust Support nor Customer App shows ads.

### Which is updated more often, BeyondTrust Support or Customer App?

BeyondTrust Support ships an update every 5 months, and Customer App every 3 weeks. Most recently, BeyondTrust Support was updated on November 1, 2026 and Customer App on November 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*