# BeyondTrust Support vs InnoCaption

The clearest difference is rating: InnoCaption at 4.7 against BeyondTrust Support's 3.1. InnoCaption also leads on update cadence (weekly vs every 5 months) and review sentiment (71% vs 41%). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

InnoCaption holds the better App Store score, 4.7 against 3.1. That said, the two scores are not equally well evidenced: InnoCaption has 12K ratings behind it against 54, so its average is the more settled of the two. Written reviews point the same way: 41% of BeyondTrust Support's written reviews are positive against 71% of InnoCaption's.

BeyondTrust Support ships an update every 5 months, InnoCaption weekly. The most recent releases landed on October 5, 2026 and October 13, 2026 respectively.

## The numbers

| Metric | BeyondTrust Support | InnoCaption |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (54 ratings)](https://appshunter.io/ios/app/beyondtrust-support/id488264551/reviews) | **[4.7 (12K ratings)](https://appshunter.io/ios/app/innocaption-call-captioning/id1333988644/reviews)** |
| Number of ratings | 54 | **12K** |
| Positive reviews | 41.5% of reviews | **71.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Weekly** |
| Monetization | Free | Free |
| Size | 7 MB | 95 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod, Apple Watch** |
| Age rating | 4+ | 4+ |
| Developer | [Bomgar Corporation](https://appshunter.io/developer/439048658) | [Mezmo Corporation](https://appshunter.io/developer/579808323) |

## What reviewers say

### BeyondTrust Support

[App page](https://appshunter.io/ios/app/beyondtrust-support/id488264551)

This app allows employees and end users to receive comprehensive support for their iOS devices. Support representatives can securely chat, co-browse websites and apps, view screenshots, and push updates to help resolve issues efficiently.

**Highlights:** Secure real-time chat, Co-browse websites and apps, View device screenshots, Push web updates and URLs, Access system information

**In-app purchases:** none


### InnoCaption

[App page](https://appshunter.io/ios/app/innocaption-call-captioning/id1333988644)

This app provides free, real-time captions for phone calls, assisting individuals with hearing loss. It offers options for live stenographers or automated speech recognition, with features like text-to-speech shortcuts and transcript summaries for enhanced communication.

**Highlights:** Live call captioning (stenographer or ASR), Text-to-speech calling with AI refine, Customizable TTS shortcuts, AI-powered transcript summaries, Save and view call transcripts, Captioning for incoming and outgoing calls, Spam call filter

**Features:** Siri integration, Apple Watch app, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Accurate and fast captioning
- 👍 Enables independent phone use for deaf/hard of hearing
- 👍 Helpful customer support
- 👍 Useful for work, personal, and medical calls
- 👍 Saves call transcripts for reference

**What reviewers complain about**

- 🐛 Occasional issues with call quality and disconnections
- 🐛 Inaccurate transcription of names and numbers
- 🔒 Concerns about privacy and sharing personal information
- 🔋 Drains battery when used extensively

**Reported bugs**

- Incoming calls not always received or displayed
- App crashing or freezing during calls
- Issues with call forwarding setup

**Requested features**

- Ability to caption in-person conversations
- Integration with video calling apps
- Improved transcription accuracy for names and numbers
- Option to save call transcripts locally


## Frequently asked questions

### Is BeyondTrust Support free?

BeyondTrust Support is free to download, with no in-app purchases.

### Is InnoCaption free?

InnoCaption is free to download, with no in-app purchases.

### Which has better reviews, BeyondTrust Support or InnoCaption?

InnoCaption is rated higher. BeyondTrust Support averages 3.1 out of 5 from 54 ratings, while InnoCaption averages 4.7 from 12K ratings.

### Do BeyondTrust Support or InnoCaption have ads?

Neither BeyondTrust Support nor InnoCaption shows ads.

### Which is updated more often, BeyondTrust Support or InnoCaption?

BeyondTrust Support ships an update every 5 months, and InnoCaption weekly. Most recently, BeyondTrust Support was updated on October 5, 2026 and InnoCaption on October 13, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*