# BeyondTrust Support vs Epic Authenticator

The clearest difference is rating: BeyondTrust Support at 3.1 against Epic Authenticator's 2.5. BeyondTrust Support also leads on update cadence (every 5 months vs every 16 months) and review sentiment (41% vs 27%). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

BeyondTrust Support holds the better App Store score, 3.1 against 2.5. Both are backed by a comparable volume of ratings — 54 and 39 respectively. Written reviews point the same way: 41% of BeyondTrust Support's written reviews are positive against 27% of Epic Authenticator's.

BeyondTrust Support ships an update every 5 months, Epic Authenticator every 16 months. The most recent releases landed on August 23, 2026 and September 10, 2026 respectively.

## The numbers

| Metric | BeyondTrust Support | Epic Authenticator |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.1 (54 ratings)](https://appshunter.io/ios/app/beyondtrust-support/id488264551/reviews)** | [2.5 (39 ratings)](https://appshunter.io/ios/app/epic-authenticator/id1437572933/reviews) |
| Number of ratings | **54** | 39 |
| Positive reviews | **41.5% of reviews** | 26.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 months** | Every 16 months |
| Monetization | Free | Free |
| Size | 7 MB | 5 MB |
| Requires iOS | 16.0 | 16.0 |
| Devices | iPhone, iPad | **iPhone, iPad, Apple Watch** |
| Age rating | 4+ | 4+ |
| Developer | [Bomgar Corporation](https://appshunter.io/developer/439048658) | [Epic](https://appshunter.io/developer/348308666) |

## What reviewers say

### BeyondTrust Support

[App page](https://appshunter.io/ios/app/beyondtrust-support/id488264551)

This app allows employees and end users to receive comprehensive support for their iOS devices. Support representatives can securely chat, co-browse websites and apps, view screenshots, and push updates to help resolve issues efficiently.

**Highlights:** Secure real-time chat, Co-browse websites and apps, View device screenshots, Push web updates and URLs, Access system information

**In-app purchases:** none


### Epic Authenticator

[App page](https://appshunter.io/ios/app/epic-authenticator/id1437572933)

This app enhances security for your electronic health record system by providing two-factor authentication. It sends notifications to your phone for login verification or offers temporary passcodes for access.

**Highlights:** Two-factor authentication, Login notifications, Temporary passcodes, Enhanced credential security, Epic EHR system integration

**Features:** Apple Watch app

**In-app purchases:** none


## Frequently asked questions

### Is BeyondTrust Support free?

BeyondTrust Support is free to download, with no in-app purchases.

### Is Epic Authenticator free?

Epic Authenticator is free to download, with no in-app purchases.

### Which has better reviews, BeyondTrust Support or Epic Authenticator?

BeyondTrust Support is rated higher. BeyondTrust Support averages 3.1 out of 5 from 54 ratings, while Epic Authenticator averages 2.5 from 39 ratings.

### Do BeyondTrust Support or Epic Authenticator have ads?

Neither BeyondTrust Support nor Epic Authenticator shows ads.

### Which is updated more often, BeyondTrust Support or Epic Authenticator?

BeyondTrust Support ships an update every 5 months, and Epic Authenticator every 16 months. Most recently, BeyondTrust Support was updated on August 23, 2026 and Epic Authenticator on September 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*