# BeyondTrust Support vs CrossMark

The clearest difference is rating: CrossMark at 5.0 against BeyondTrust Support's 3.1. CrossMark also leads on update cadence (every 2 months vs every 5 months) and device support (4 vs 2). BeyondTrust Support's advantage is review sentiment (41% vs 0%) and in-app purchases (none vs 1). On price, ads and monetization model there is nothing between them.

Both are free to download. CrossMark sells 1 one-off in-app purchase. BeyondTrust Support asks for nothing beyond the download.

CrossMark holds the better App Store score, 5.0 against 3.1. That said, the two scores are not equally well evidenced: BeyondTrust Support has 54 ratings behind it against 8, so its average is the more settled of the two. Written reviews complicate that: 41% of BeyondTrust Support's written reviews are positive against 0% of CrossMark's, so the app with the better star average is not the one people write more warmly about.

BeyondTrust Support ships an update every 5 months, CrossMark every 2 months. The most recent releases landed on August 23, 2026 and August 18, 2026 respectively.

## The numbers

| Metric | BeyondTrust Support | CrossMark |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (54 ratings)](https://appshunter.io/ios/app/beyondtrust-support/id488264551/reviews) | **[5.0 (8 ratings)](https://appshunter.io/ios/app/crossmark/id1514025192/reviews)** |
| Number of ratings | **54** | 8 |
| Positive reviews | **41.5% of reviews** | 0.0% of reviews |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 7 MB | 727 MB |
| Requires iOS | 16.0 | **14.2** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod, Mac** |
| Age rating | 4+ | 4+ |
| Developer | [Bomgar Corporation](https://appshunter.io/developer/439048658) | [Business Applications Performance Corporation](https://appshunter.io/developer/925058545) |

## What reviewers say

### BeyondTrust Support

[App page](https://appshunter.io/ios/app/beyondtrust-support/id488264551)

This app allows employees and end users to receive comprehensive support for their iOS devices. Support representatives can securely chat, co-browse websites and apps, view screenshots, and push updates to help resolve issues efficiently.

**Highlights:** Secure real-time chat, Co-browse websites and apps, View device screenshots, Push web updates and URLs, Access system information

**In-app purchases:** none


### CrossMark

[App page](https://appshunter.io/ios/app/crossmark/id1514025192)

This utility app measures your device's system performance. It requires iOS 14.0 or newer and a screen size of 5.8 inches or greater.

**Highlights:** System performance measurement, iOS 14.0+ compatibility, Requires 5.8"+ screen, 4GB RAM minimum, Supports multiple Apple devices

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| CrossMark Pro | $29.99 | one-time |


## Frequently asked questions

### Is BeyondTrust Support free?

BeyondTrust Support is free to download, with no in-app purchases.

### Is CrossMark free?

CrossMark is free to download, with in-app purchases available.

### Which has better reviews, BeyondTrust Support or CrossMark?

CrossMark is rated higher. BeyondTrust Support averages 3.1 out of 5 from 54 ratings, while CrossMark averages 5.0 from 8 ratings.

### Do BeyondTrust Support or CrossMark have ads?

Neither BeyondTrust Support nor CrossMark shows ads.

### Which is updated more often, BeyondTrust Support or CrossMark?

BeyondTrust Support ships an update every 5 months, and CrossMark every 2 months. Most recently, BeyondTrust Support was updated on August 23, 2026 and CrossMark on August 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*