# BeyondTrust Support vs VisualSupport

The clearest difference is review sentiment: VisualSupport at 100% against BeyondTrust Support's 41%. VisualSupport also leads on rating (4.0 vs 3.1). BeyondTrust Support's advantage is ratings volume (54 vs 12). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

VisualSupport holds the better App Store score, 4.0 against 3.1. Both are backed by a comparable volume of ratings — 54 and 12 respectively. Written reviews point the same way: 41% of BeyondTrust Support's written reviews are positive against 100% of VisualSupport's.

BeyondTrust Support ships an update every 5 months, VisualSupport every 3 months. The most recent releases landed on August 23, 2026 and August 31, 2026 respectively.

## The numbers

| Metric | BeyondTrust Support | VisualSupport |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (54 ratings)](https://appshunter.io/ios/app/beyondtrust-support/id488264551/reviews) | **[4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews)** |
| Number of ratings | **54** | 12 |
| Positive reviews | 41.5% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 3 months** |
| Monetization | Free | Free |
| Size | 7 MB | 24 MB |
| Requires iOS | 16.0 | 16.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Bomgar Corporation](https://appshunter.io/developer/439048658) | [Rsupport](https://appshunter.io/developer/357442230) |

## What reviewers say

### BeyondTrust Support

[App page](https://appshunter.io/ios/app/beyondtrust-support/id488264551)

This app allows employees and end users to receive comprehensive support for their iOS devices. Support representatives can securely chat, co-browse websites and apps, view screenshots, and push updates to help resolve issues efficiently.

**Highlights:** Secure real-time chat, Co-browse websites and apps, View device screenshots, Push web updates and URLs, Access system information

**In-app purchases:** none


### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is BeyondTrust Support free?

BeyondTrust Support is free to download, with no in-app purchases.

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Which has better reviews, BeyondTrust Support or VisualSupport?

VisualSupport is rated higher. BeyondTrust Support averages 3.1 out of 5 from 54 ratings, while VisualSupport averages 4.0 from 12 ratings.

### Do BeyondTrust Support or VisualSupport have ads?

Neither BeyondTrust Support nor VisualSupport shows ads.

### Which is updated more often, BeyondTrust Support or VisualSupport?

BeyondTrust Support ships an update every 5 months, and VisualSupport every 3 months. Most recently, BeyondTrust Support was updated on August 23, 2026 and VisualSupport on August 31, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*