# BeyondTrust Support vs TraknProtect

The clearest difference is rating: TraknProtect at 3.7 against BeyondTrust Support's 3.1. TraknProtect also leads on iOS requirement (11.0 vs 16.0). BeyondTrust Support's advantage is ratings volume (54 vs 6). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

TraknProtect holds the better App Store score, 3.7 against 3.1. That said, the two scores are not equally well evidenced: BeyondTrust Support has 54 ratings behind it against 6, so its average is the more settled of the two.

BeyondTrust Support ships an update every 5 months, TraknProtect every 4 months. The most recent releases landed on August 23, 2026 and June 5, 2026 respectively.

## The numbers

| Metric | BeyondTrust Support | TraknProtect |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (54 ratings)](https://appshunter.io/ios/app/beyondtrust-support/id488264551/reviews) | **[3.7 (6 ratings)](https://appshunter.io/ios/app/traknprotect/id994343287/reviews)** |
| Number of ratings | **54** | 6 |
| Positive reviews | 41.5% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 4 months** |
| Monetization | Free | Free |
| Size | 7 MB | 30 MB |
| Requires iOS | 16.0 | **11.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Bomgar Corporation](https://appshunter.io/developer/439048658) | [SekureTrak Inc.](https://appshunter.io/developer/1045039428) |

## What reviewers say

### BeyondTrust Support

[App page](https://appshunter.io/ios/app/beyondtrust-support/id488264551)

This app allows employees and end users to receive comprehensive support for their iOS devices. Support representatives can securely chat, co-browse websites and apps, view screenshots, and push updates to help resolve issues efficiently.

**Highlights:** Secure real-time chat, Co-browse websites and apps, View device screenshots, Push web updates and URLs, Access system information

**In-app purchases:** none


### TraknProtect

[App page](https://appshunter.io/ios/app/traknprotect/id994343287)

This app provides hotels with an IoT solution to track physical assets like beds and cribs. It also enhances employee safety by monitoring their location using BLE beacons.

**Highlights:** Track physical assets, Monitor inventory, Enhance employee safety, Utilize BLE beacon technology, Proprietary IoT solution

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is BeyondTrust Support free?

BeyondTrust Support is free to download, with no in-app purchases.

### Is TraknProtect free?

TraknProtect is free to download, with no in-app purchases.

### Which has better reviews, BeyondTrust Support or TraknProtect?

TraknProtect is rated higher. BeyondTrust Support averages 3.1 out of 5 from 54 ratings, while TraknProtect averages 3.7 from 6 ratings.

### Do BeyondTrust Support or TraknProtect have ads?

Neither BeyondTrust Support nor TraknProtect shows ads.

### Which is updated more often, BeyondTrust Support or TraknProtect?

BeyondTrust Support ships an update every 5 months, and TraknProtect every 4 months. Most recently, BeyondTrust Support was updated on August 23, 2026 and TraknProtect on June 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*