# Zendesk Sell vs Capsule CRM

The clearest difference is in-app purchases: Capsule CRM at none against Zendesk Sell's 1. Zendesk Sell's advantage is ratings volume (1.6K vs 45) and iOS requirement (13.0 vs 15.0). On price, rating, review sentiment and update cadence there is nothing between them.

Both are free to download. Zendesk Sell sells 1 one-off in-app purchase. Capsule CRM asks for nothing beyond the download.

On the App Store both sit at effectively the same score — 4.6 for Zendesk Sell against 4.5 for Capsule CRM. That said, the two scores are not equally well evidenced: Zendesk Sell has 1.6K ratings behind it against 45, so its average is the more settled of the two. Written reviews are what separate them: 80% of Zendesk Sell's written reviews are positive against 78% of Capsule CRM's.

Zendesk Sell ships an update every 3 months, Capsule CRM every 2 months. The most recent releases landed on October 21, 2026 and October 26, 2026 respectively.

## The numbers

| Metric | Zendesk Sell | Capsule CRM |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (1.6K ratings)](https://appshunter.io/ios/app/zendesk-sell/id488534576/reviews)** | [4.5 (45 ratings)](https://appshunter.io/ios/app/capsule-crm/id660292932/reviews) |
| Number of ratings | **1.6K** | 45 |
| Positive reviews | **80.4% of reviews** | 78.4% of reviews |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Free with in-app purchases | **Free** |
| Size | 91 MB | 9 MB |
| Requires iOS | **13.0** | 15.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Future Simple](https://appshunter.io/developer/488534579) | [Zestia](https://appshunter.io/developer/660292935) |

## What reviewers say

### Zendesk Sell

[App page](https://appshunter.io/ios/app/zendesk-sell/id488534576)

This sales productivity platform offers a cutting-edge mobile experience for sales teams. It provides essential CRM features alongside mobile-specific tools like communication tracking, email templates with notifications, and geolocation for efficient sales management on the go.

**Highlights:** Communication tracking, Email templates with view notifications, Geolocation for nearby customers, Automatic call logging, Mobile reporting, Offline access, Real-time lead notifications

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Voice Credit | $4.99 | one-time |

**What reviewers like**

- 🚀 Powerful CRM features
- 👍 Intuitive and user-friendly
- 🗓️ Helpful calendar and task management
- 💻 Seamless cross-platform experience
- 🤝 Great for small businesses

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🔍 Weak search functionality
- 📧 Email integration issues
- 💰 Pricing concerns after free plan
- 🕰️ Sync delays and data loss

**Reported bugs**

- Leads not syncing properly
- Deals disappearing from the app
- White screen on app launch
- Signature issues in email integration
- Inconsistent call and text logs

**Requested features**

- Customizable sales pipelines
- Advanced reporting and analytics
- Improved mobile app performance
- Better email and calendar integration
- Ability to edit user-defined fields


### Capsule CRM

[App page](https://appshunter.io/ios/app/capsule-crm/id660292932)

Manage your business contacts, tasks, and sales opportunities on the go. This mobile CRM allows you to update your data offline, track communications, and view contact details with ease. It's designed for professionals who need to stay organized and productive outside the office.

**Highlights:** Offline data access and updates, Contact and company management, Task and calendar management, Sales opportunity tracking, Communication history logging, Direct calling and emailing from contacts

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Intuitive and easy to use
- 🚀 Elegant and economical
- 💡 Helpful and friendly interface
- 👍 Excellent CRM foundation for small businesses
- 👍 Customizable and flexible

**What reviewers complain about**

- 🐛 Inconsistent sync/refresh rate
- 🐛 Lack of push notifications
- 🐛 Inability to delete tasks from the app
- 🐛 Lack of iPad support
- 🐛 Limited functionality compared to desktop version

**Reported bugs**

- Freezing on home screen
- Inconsistent contact/opportunity sync between mobile and web
- Missing stock images in UI

**Requested features**

- Add calendar view in mobile app
- Integrate email inbox and texting functionality
- Improve custom fields and tags management in mobile app
- Implement native iOS notifications
- Develop an iPad-optimized version


## Frequently asked questions

### Is Zendesk Sell free?

Zendesk Sell is free to download, with in-app purchases available.

### Is Capsule CRM free?

Capsule CRM is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Sell or Capsule CRM?

Zendesk Sell is rated higher. Zendesk Sell averages 4.6 out of 5 from 1.6K ratings, while Capsule CRM averages 4.5 from 45 ratings.

### Do Zendesk Sell or Capsule CRM have ads?

Neither Zendesk Sell nor Capsule CRM shows ads.

### Which is updated more often, Zendesk Sell or Capsule CRM?

Zendesk Sell ships an update every 3 months, and Capsule CRM every 2 months. Most recently, Zendesk Sell was updated on October 21, 2026 and Capsule CRM on October 26, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*